Retail Representative - Kelowna Job Details | Purolator

Purolator; Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading logistics provider in Kelowna seeks a Customer Service Representative. You will engage with customers and corporate partners, solve problems, and ensure compliance with safety standards. The ideal candidate has a background in customer service and is committed to team collaboration. This role offers flexibility and an opportunity to make a positive impact in the community.

Qualifications

• 3-12 Months customer service experience preferred.
• 3-12 Months retail experience preferred.
• Ability to lift 70lbs and stand for 3 hour intervals.

Responsibilities

• Communicating positively with various stakeholders.
• Managing customer complaints and inquiries.
• Adhering to corporate policies and safety standards.
• Representing company values to customers and key partners.

Skills

Customer service orientation

Relationship building

Communication skills

Problem solving

Technology assistance

Job description

Overview

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you . The places we go, the elements we brave, the promises we deliver - it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Customer Service Orientation

• Serving our customers in the most efficient and courteous manner on the telephone and in person up‑selling and cross‑selling corporate products and services
• Handling customer complaints and inquiries – Problem Solving
• Working to resolve problem shipments
• Working to resolve equipment and technology challenges
• Working with Head Office, local management, Drivers, warehousing staff, account managers and other corporate partners to ensure excellence in customer service
• Relationship Building – Building a positive relationship with Head Office, local management, Drivers, warehousing staff, account managers and other corporate partners
• Building a positive relationship with customers
• Building a positive relationship with key contacts – Vendors, building tenants, etc.
• Technology – Assisting customers with shipping details and account challenges
• Loading, scanning, logging and calling resolution freight
• Cash reconciliation including deposits, key control
• Communication

Shift Details

Monday - Friday 30 hours per week, 1 / 2 unpaid lunch. Hours will vary. Weekend Flexibility required

Location

2011 Harvey Ave, Kelowna BC

Temporary until January 30 2026

Responsibilities

• Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other corporate partners orally and in writing
• Personal responsibility and accountability
• Compliance to all corporate policies and procedures (including uniforms)
• Adhering to all safety standards
• Being on time / attendance
• Living the Purolator values
• Representing the Purolator values to customers and key partners and, other duties as assigned by management
• Customer service orientation – Ability to problem solve
• Excellent in relationship building – Experience and adaptation to using technology
• Excellent communication skills
• Takes personal responsibility and accountability for actions and situations
• 3-12 Months customer service experience preferred
• 3-12 Months retail experience preferred
• 3-12 Months using technology / POS system experience preferred
• Ability to lift 70lbs. / stand for 3 hour intervals
• Professional communication skills – oral communication (telephone and in person)
• Written communication; and listening skills
• Proven track record of personal responsibility and accountability – including attendance, uniform compliance and attention to detail
• Experience working in a team environment and independently an asset
• Experience working in an environment with safety standards an asset

Additional Responsibilities

Additional responsibilities are listed in the main responsibilities section.

Posting Details

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal / Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

At Purolator, we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre‑screening, the application process may involve the integration of human oversight with an automated AI solution (“AI Tool”) to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages, such as resume screening and skills assessments, and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process, please contact: [e-mail]

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.