Retail Representative

Purolator; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading logistics provider in Toronto is seeking a dedicated Customer Service Representative. This full-time position involves assisting customers through efficient service, handling inquiries, and promoting corporate products. Ideal candidates should possess strong communication skills and a positive attitude. The role requires a commitment to excellence in service and the ability to lift moderate weights. Evening and weekend work is involved.

Qualifications

• Ability to lift up to 70 lbs and stand for up to 3-hour intervals.
• 3-12 months of customer service experience preferred.
• Experience with POS systems and technology is preferred.

Responsibilities

• Serving customers efficiently and courteously.
• Handling customer complaints and inquiries.
• Collaborating with various teams to ensure excellence in customer service.

Skills

Customer service orientation

Excellent communication skills

Relationship-building

Problem-solving

Teamwork

Job description

Overview

Opportunities delivered. Looking for an opportunity to learn and grow within Purolator. This is your opportunity to help us deliver on our customers promises.

Description

Shift hours: Thursday and Friday 4pm-9pm; Saturday 8:45 AM - 4:15 PM

Pay-rate: $20.93 per hour

Responsibilities

• Serving our customers in the most efficient and courteous manner on the telephone and in person. Up-selling and cross selling Corporate Products and Services
• Handling customer complaints and inquiries; problem solving
• Working to resolve problem shipments
• Working to resolve equipment and technology challenges
• Collaborating with Head Office, local management, drivers, warehousing staff, account managers and other corporate partners to ensure excellence in customer service
• Relationship building with Head Office, local management, drivers, warehousing staff, account managers and other corporate partners
• Building a positive relationship with customers and with key contacts, vendors, building tenants, etc.
• Assisting customers with shipping details and account challenges
• Loading, scanning, logging, and calling resolution related to freight
• Cash reconciliation including deposits and key control
• Effective communication

Qualifications

• Positive communication with Head Office, local management, drivers, warehousing staff, account managers and other corporate partners; oral and written
• Personal responsibility and accountability
• Compliance with all corporate policies and procedures (including uniforms)
• Adherence to all safety standards
• Punctuality and dependable attendance
• Living the Purolator values; representing Purolator values to customers and partners
• Customer service orientation; ability to problem solve
• Excellent relationship-building and teamwork skills; comfortable using technology
• Excellent written and verbal communication skills
• Proven track record of personal responsibility and accountability, including attendance and attention to detail; able to work both independently and in a team
• Experience with safety standards is an asset
• Ability to lift up to 70 lbs and stand for up to 3-hour intervals
• Experience with POS systems and technology is preferred
• 3-12 months of customer service experience preferred; 3-12 months of retail experience preferred

Posting Details

• Location: 012 - Metro West
• Working Conditions: Retail Center Environment
• Employment Type: Full-Time
• Experience: Unclear Seniority
• Vacancy: 1

Equal Opportunity

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values go to .

At Purolator every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

Required Experience: Unclear Seniority