Retail Representative

Purolator Inc; Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading logistics company in Kelowna seeks a Customer Service Representative to provide exceptional service, handle inquiries, and work collaboratively with stakeholders. The role requires flexibility in shift hours, a personal vehicle for travel, and the ability to lift up to 70 lbs. Interested candidates should possess experience in customer service and professional communication skills.

Qualifications

• 3-12 months of customer service, retail, and POS system experience preferred.
• Ability to lift 70 lbs and stand for 3-hour intervals.
• Exhibiting professional communication skills.

Responsibilities

• Serve customers efficiently and courteously both on the telephone and in person.
• Communicate positively with all partners, both orally and in writing.
• Handle customer complaints and inquiries effectively.

Skills

Customer service orientation

Problem-solving

Effective communication

Team collaboration

Attention to detail

Job description

Opportunities Delivered

Looking for an opportunity to learn and grow within Purolator? This is your chance to help us deliver on our customers’ promises.

Description

Shift Schedule : Monday to Friday (varies between 9 AM to 7 PM), weekends availability preferred.

Total hours : 25 hours (flexibility required).

Access to a personal vehicle is preferred since the position requires working in 2 different locations.

Starting pay rate : $20.92 / hr.

Customer Service Orientation:

• Serving our customers efficiently and courteously both on the telephone and in person. Up-selling and cross-selling corporate products and services.
• Handling customer complaints and inquiries, problem solving.
• Working to resolve problem shipments and equipment/technology challenges.
• Collaborating with Head Office, local management, drivers, warehousing staff, account managers, and other corporate partners to ensure excellent customer service.
• Building positive relationships with customers, vendors, tenants, and key contacts.
• Assisting customers with shipping details and account challenges using technology.
• Loading, scanning, logging, and resolving freight issues.
• Cash reconciliation, including deposits and key control.
• Effective communication with all stakeholders.

Responsibilities

• Communicating positively with all partners both orally and in writing.
• Listening to customers and key partners, and responding effectively.
• Taking personal responsibility and accountability.
• Adhering to all corporate policies, procedures, safety standards, and uniform requirements.
• Maintaining punctuality and attendance.
• Living and representing Purolator values.
• Focusing on customer service, relationship building, and technology use.
• Possessing 3-12 months of customer service, retail, and POS system experience (preferred).
• Ability to lift 70 lbs and stand for 3-hour intervals.
• Exhibiting professional communication skills, both oral and written.
• Demonstrating a proven track record of responsibility and attention to detail.
• Experience working independently and in team environments is an asset.

Additional Responsibilities

Education, Experience, Skills: To be determined based on specific role requirements.

Location : 544 - Kelowna

Working Conditions : Retail Center and Warehouse environments.

Posting Number : 67409

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status, or any other factors considered discriminatory. If you require accommodation during the recruitment process, we will work with you to meet your needs.