Retail Reception Coordinator

VESTA; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A retail company in Ottawa is seeking a Retail Reception Coordinator to manage customer interactions and coordinate retail orders. Candidates should have customer service experience and excellent communication skills. The role offers a competitive hourly rate of $19-$21 and opportunities for growth.

Benefits

Competitive hourly rate

Training and development opportunities

Employee discounts

Qualifications

• 6-12 months of experience in order processing or production.
• 6-12 months of administrative task experience.
• Ability to actively listen and present solutions effectively.

Responsibilities

• Coordinate retail orders and ensure timely completion.
• Administer front desk duties and schedule appointments.
• Administer daily sales reports and showroom traffic.

Skills

Excellent Communication Skills

Problem-Solving Abilities

Detail-Oriented

Tech-Savvy

Team Player

Initiative

Job description

Direct message the job poster from VESTA

Vice President of Sales and Marketing at VESTA

The Job :

The retail reception coordinator is an important part of the Vesta retail experience. They are the first line of contact with customers who visit the showroom and are often the first impression that a prospective client will get of the business. They have two primary responsibilities.

• The coordination of retail orders post the sale being completed (scheduling the template, the installation, confirmation, and balance collection).
• Showroom reception and administrative duties.

Coordination of retail orders :

Retail reception coordinators take an active job file from a sales associate and are responsible for pushing the job over the finish line.

This includes but is not limited to sending introductory communication to the customer to indicate they’re responsible for the order moving forward. Proactively monitoring the orders in our ERP software, and ensuring that the job is pacing towards completion. Proactively ensuring production milestones are occurring, and if they’re not, pushing production to get the order back on track. Communicating estimated dates and confirmed dates to customers. Communicating with production. Ensuring all essential forms are included in SPS orders for provision to retail (i.e. installation forms) to ensure installations and job completions occur smoothly.

Reception and Administrative Duties :

Retail reception coordinators are administratively and organizationally key to the operation of the retail division.

Their jobs include :

Administrating front desk duties

Booking client and partner appointments for sales associates, project managers, and cabinetry designers.

Administration on sales, sales tracking, based on the retail commission structure, for review by the showroom manager.

Daily administration on sales reporting for weekly sales meetings, and yearly and monthly forecasts.

Daily administration and tracking on showroom traffic and phone call inquiries.

Administration of completed jobs from the project manager, including final balance collection via phone or email.

Fielding, redirecting, and administrating phone inquires, email inquires, website inquiries, and in-person inquiries.

The retail reception coordinator should have excellent communication skills and a client-centric approach to providing customer service.

What We're Looking For In A Successful Individual :

Minimum : 6-12 months of experience assisting with order processing, tracking, or follow-up in a retail or production environment.

Minimum : 6-12 months performing administrative tasks such as scheduling, data entry, or maintaining records.

Excellent Communication Skills : Ability to actively listen, present solutions effectively, and build rapport with customers.

Problem-Solving Abilities : Ability to think on your feet and provide creative solutions to customer needs.

Tech-Savvy : Familiarity with design software, CRM systems, and order processing tools is a plus.

Detail-Oriented & Organized : Ability to manage multiple projects, maintain accurate records, and follow up effectively.

Team Player : Works well in a fast-paced, collaborative environment.

Initiative : A "take the opportunity and run with it" attitude and operating with a focus on urgency and objectives

What We Offer :

Competitive hourly rate ($19-$21) based on experience

Training and development opportunities

Employee discounts on products and services

A dynamic and creative work environment

Opportunities for career growth within the company

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Industries

Construction

Referrals increase your chances of interviewing at VESTA by 2x

Sign in to set job alerts for “Retail Coordinator” roles.

Opportunity TypeFull-time associate wanted

Retail Customer Service Coordinator Full Time Homesense - Viewmount Centre

Team Assistant, Casual, Supplies and Equipment, Labelle

Retail Visual Merchandise Coordinator Full Time Homesense - Viewmount Centre

Retail Customer Service Coordinator Full Time Homesense -Viewmount Centre

Persons with Disabilities Internship (Inventory)

Scheduling Coordination - Part Time - Day Shift

Team Assistant, Temporary Full Time, Short Stay : Labelle

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr