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Retail Print Manager

The ODP Corporation

Ontario

On-site

CAD 60,000 - 80,000

Full time

Yesterday

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Job summary

The ODP Corporation seeks a Retail Print Manager to drive print sales and ensure high-quality service delivery. This role includes leading a customer-focused team, overseeing print operations, and enhancing the store's visual merchandising standards. The ideal candidate should possess strong leadership skills and a passion for print services.

Benefits

401(k) Plan

Opportunities for Advancement

Competitive Salaries

Qualifications

Minimum 1-3 years of experience in a retail or management position.
Experience in Print Center Operations.
Demonstrated ability in team leadership and training.

Responsibilities

Oversee all aspects of print production and ensure customer satisfaction.
Drive sales-focused environment and training of associates.
Maintain operational efficiency and manage print supplies.

Skills

Customer Service

Sales Techniques

Operational Excellence

Print Services Knowledge

Interpersonal Skills

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

POS Register System

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Overview

As a Retail Print Manager at Office Depot, Inc., you will play a pivotal role in driving print sales and service growth within our high print volume store. Your enthusiasm and expertise in print services will help us create and nurture a vibrant sales culture, enhance our store's visual and merchandising standards for print products, and prioritize unparalleled client satisfaction. The Print Manager will be responsible for overseeing all aspects of the print production process, managing print equipment and supplies, and ensuring the delivery of high-quality print materials. The Print Manager will help lead a customer-centric environment, engage with the local community, all while fostering a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. As a Print Manager you will also be a "Key Carrier" and considered a leader on duty; responsible for opening and closing the store. The Print Manager must be able to work a flexible schedule that aligns with business needs, inclusive of the ability to work evenings, weekends, and occasional holidays. The ideal Print Manager should be passionate about print services, delivering exceptional customer service, driving operational excellence, and developing a high-performing team.

Sales and Service Excellence:

Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department.
Ensure the execution of Office Depot, Inc. selling techniques and sales training in print and across the store.
Drives a sales-focused environment through the training and development of all associates, inclusive of print.
Act as a role model for delivering exceptional customer service and product expertise.

Leadership and Team Development:

Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques.
Facilitate training sessions on the business model and the holistic service offering for clients/customers.
Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
Regularly exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies.
Other duties as deemed necessary

Operational Efficiency:

Operate all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on time.
Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies.
Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.

External Key Carrier Responsibilities:

Maintain the safety and security of the print department, building, and associates during the absence of other managers.
Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
In partnership with all associates, ensure regular loss prevention compliance.
Full responsibilities associated with External Key Carrier designation.

Education And Experience

High School diploma or equivalent education preferred
Minimum 1-3 years of experience in related field
Minimum two to years management experience or demonstration of skills and learning through an internal development program
Experience in Print Center Operations
Strong computer skills including Microsoft suite (PowerPoint, Excel, Word, Outlook)
Must be the subject matter expert in the Print Services area and associated information systems
Must possess advanced selling skills
Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers
Must be adaptable to a changing environment
Must be able to coach and train others in a professional environment
Possess excellent verbal and written communication skills
Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities
Must possess ability to process information/merchandise through POS register system
Must possess experience with logistics, freight, and visual merchandising displays and standards.
Positive and Engaging
Action Oriented
Integrity, Accountability & Trust
Demonstrate passion for the brand, products, services and solutions offered to our customers.
Must possess a desire to continually develop personal selling skills and product knowledge.
Drive for Results
Decision Quality
Patience

About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule: The salary range for this role is $17.95/hr to 30.52/hr, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

The rate of pay is $17.95/hr to $30.52/hr.

How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Other

Job function

Job function
Design, Art/Creative, and Information Technology
Industries
Retail

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