Retail Parts Pro

Advance Auto Parts; North Vancouver; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Retail Parts Pro to enhance the DIY customer experience. This full-time role requires an expert in automotive systems and parts, with responsibilities including sales, customer service, and inventory management. The ideal candidate will possess strong communication skills and a solid understanding of store systems, ensuring customers receive top-notch assistance. Join a dynamic team that values expertise and customer satisfaction, and take your career to the next level in a supportive environment that fosters growth and development.

Qualifications

• 3-5 years of automotive parts experience with proven sales ability.
• Must have a valid driver's license; ASE certification preferred.

Responsibilities

• Provide exceptional customer service and achieve sales goals.
• Manage DIY services like battery installation and wiper installs.

Skills

Automotive Systems Knowledge

Customer Service Skills

Sales Skills

Inventory Management

Communication Skills

Basic Math Skills

Education

High School Diploma

ASE Certification

Tools

POS Systems

Microsoft Word

Microsoft Excel

Job description

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class under federal, state, or local law.

What is a Retail Parts Pro?

A professional-level sales position supporting advanced functions of the DIY business. This role requires expert knowledge of store systems, automotive systems, and parts. The Retail Parts Pro can identify, troubleshoot, and assist with projects for DIY customers, sourcing parts from various channels including special orders, FDO, and second sources. In-depth knowledge of store inventory and maintenance processes is essential. This is a full-time position.

Primary Responsibilities

1. Provide GAS2 selling experience for DIY customer visits and phone inquiries.
2. Achieve personal and store sales goals and service objectives.
3. Manage DIY services such as battery installation, testing, and wiper installs.
4. Maintain high standards of customer service and store appearance.
5. Perform key holder duties, including task assignment, safety, and opening/closing procedures.

Secondary Responsibilities

1. Assist with store inventory processes like truck put away, cycle counts, and back stock management.
2. Maintain store cleanliness, including floors, bathrooms, and parking lot.
3. Provide DIY services as needed.

Success Factors

• Friendly communication skills.
• Ability to locate and stock parts efficiently.
• Knowledge of safety procedures.
• Proficiency with inventory systems and store equipment.
• Parts and automotive system knowledge.
• Operating POS and parts lookup systems.
• Expertise with testing and diagnostic equipment for DIY services.
• ASE P2 certification or equivalent.
• Advanced solution and product recommendation skills.
• Advanced parts sourcing and lookup skills.
• Strong selling skills for DIY customers.

Essential Job Skills

• Working knowledge of automotive systems and diagnostics.
• Effective communication in English; Spanish is a plus.
• Ability to interpret safety rules, manuals, and parts catalogs.
• Complete Parts Knowledge Assessment successfully.
• Accurate basic math skills.
• Proficiency with Microsoft Word and Excel.
• Strong organizational skills.
• Flexibility to work days, evenings, and weekends.

Prior Experience

3-5 years of automotive parts experience with proven sales ability and customer transaction fulfillment.

Education & Certifications

Must have a valid driver's license. ASE certification is preferred but not required.

Physical Demands

Details not specified.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on protected classes.

California Residents Privacy Notice

Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider with over 4,781 stores primarily in the U.S., and additional locations in Canada, Puerto Rico, and the U.S. Virgin Islands. For more information, visit www.AdvanceAutoParts.com.