Retail Parts Pro

Advance Auto Parts; Brampton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the automotive industry is seeking an experienced DIY sales associate. The role requires expert knowledge of automotive systems and parts, with responsibilities including customer service, inventory management, and achieving sales goals. Candidates should have strong communication skills and a background in automotive diagnostics. This position offers the opportunity to work in a dynamic environment with a focus on customer satisfaction.

Qualifications

• 3-5 years of automotive parts experience.
• ASE P2 certification or equivalent preferred.

Responsibilities

• Deliver exceptional customer service and resolve DIY issues effectively.
• Manage DIY services such as testing, battery installation, and wiper replacements.
• Perform key holder duties including safety, opening/closing, and task management.

Skills

Advanced selling skills

Effective communication

Knowledge of automotive systems

Education

High school diploma or GED

ASE certification

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.

Position Overview: An advanced DIY sales role requiring expert knowledge of the DIY automotive business, store operations, automotive systems, and parts. Responsibilities include providing advanced automotive problem resolution, sourcing parts, and maintaining inventory standards. Fleet safety knowledge is preferred.

Primary Responsibilities

• Deliver exceptional customer service and resolve DIY issues effectively
• Utilize GAS3 selling experience for all DIY customers, including walk-ins, online, and phone orders
• Achieve personal and store sales goals and service objectives
• Manage DIY services such as testing, battery installation, and wiper replacements
• Maintain high standards of store appearance and customer service
• Perform key holder duties including safety, opening/closing, and task management

Secondary Responsibilities

• Assist with inventory processes like POGs, truck put-away, and cycle counts
• Support professional services as backup
• Maintain store cleanliness including floors, bathrooms, and parking lot

Success Factors

• Advanced selling skills (GAS3) and friendly communication
• Ability to locate and stock parts efficiently
• Knowledge of safety procedures and store systems
• Expertise in automotive diagnostics and parts sourcing
• ASE P2 certification or equivalent preferred

Essential Skills

• Knowledge of automotive systems and diagnostics
• Effective communication in English; Spanish is a plus
• Ability to interpret safety and maintenance documents
• Proficiency in Microsoft Word and Excel
• Strong organizational skills and flexibility to work varied hours

Experience & Education

• 3-5 years of automotive parts experience
• High school diploma or GED
• ASE certification preferred

Physical & Work Environment

Must be able to walk, stand, lift up to 50 pounds regularly, and occasionally up to 100 pounds. Work environment includes indoor and outdoor exposure, with moderate noise levels and potential exposure to weather and mechanical hazards.

We are an Equal Opportunity Employer and do not discriminate based on protected classes.