Retail Operations Supervisor

Ambassador Bridge; Windsor; On-site; CAD 24,548 - 34,963; Part time

Job summary

A retail duty-free store in Windsor is seeking a part-time Operations Supervisor. The role involves coaching employees, ensuring compliance with store policies, and overseeing merchandise availability for excellent customer service. Ideal candidates will have prior retail supervisory experience, strong communication and organizational skills, and be willing to work holidays and weekends. This position offers a competitive pay of $21.60/hour within a fast-paced environment.

Qualifications

• Previous store supervising in a retail environment.
• Physical ability to stand for extended periods and move merchandise.
• Willingness to be cross trained in positions within the store.

Responsibilities

• Coaching and developing store employees.
• Enforcing store policies for compliance with legal requirements.
• Overseeing availability of merchandise and maintaining store inventories.
• Ensuring excellent customer service is provided to guests.

Skills

Effective verbal and written communication skills

Problem solving and decision making

Analytical skills

Excellent multi-tasking and organizational skills

Strong employee relations skills

Job description

SCHEDULE: Part-time, Thursday, Friday, Saturday, 6am-6pm

PAY: $21.60/hour.

The Duty-Free store on the Canadian side of the Ambassador Bridge Plaza is one of the most exciting places to work in Windsor. Our store provides visiting guests with a unique shopping experience. Our offerings include designer fragrances from around the world, fine crystal, exquisite jewelry, clothing and accessories, and of course spirits and tobacco.

Ambassador Duty Free is currently seeking an Operations Supervisor, to become part of this fast paced, growth-oriented company and to help drive the future success of the organization.

Job Responsibilities Include but are not limited to:

• Coaching, developing, counselling, and disciplining store employees.
• Enforcing store policies and procedures to ensure operations are in compliance with legal requirements.
• Overseeing availability of merchandise by maintaining store inventories.
• Strategically displaying store items and running sales promotions to increase store profitability.
• Creating and maintaining a safe, and clean work environment for employees and customers.
• Identifying current and future customer requirements by establishing rapport with customers.
• Ensuring each guest receives excellent customer service.

The ideal candidate should possess the following:

• Previous store supervising in a retail environment.
• Effective verbal and written communication skills.
• Problem solving, decision making, and analytical skills.
• Excellent multi-tasking and organizational skills.
• Willingness to be cross trained in each position within the store to be able to assist when needed.
• Strong employee relations skills to handle employee issues and customer complaints.
• Physical ability to stand for extended periods of time and move merchandise if necessary.
• Ability to work holidays, nights and weekends.
• Desire to surround customer with excellence in service.
• A competitive and career-oriented mindset.

Job Type: Part-time

Ability to commute: 707 Patricia Rd, Windsor, ON