Retail Operations Supervisor

Staples; Quebec; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

And more...

Job summary

Staples Canada in Quebec is seeking a Retail Operations Supervisor to drive sales and store-wide performance. You will lead by example, coach associates on customer service and brand standards, and ensure merchandising, promotions, and front‑office tasks are executed flawlessly.

As a keyholder, you will support cash handling and reporting. You will oversee inventory integrity, visual merchandising, and backroom organization, deliver regular stock and sales reports, and foster a high‑performance,

Qualifications

• 3+ years of customer service in retail.
• 1-2 years supervisory experience with sales targets.
• Ability to work in a fast-paced environment with multi-tasking.
• Strong visual merchandising skills.

Responsibilities

• Customer Engagement: Model and coach selling behaviors and engage customers.
• Operational Excellence: Oversee inventory, merchandising standards, backroom tasks, and stock reports.
• Training and Development: Support coaching and performance conversations.
• Communication: Lead meetings and ensure smooth operations.
• Health & Safety: Support safety policies and conduct inspections.
• Administrative Duties: Front office tasks including cash office reporting.

Skills

Customer service

Supervisory experience

Time management

Visual merchandising

Job description

Some of what you will do

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

• Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.
• Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer-ready every day, visual merchandising, promotional set ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence.
• Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance and sales-focused culture.
• Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
• Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
• Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management.

Some of what you need

• 3+ years of prior customer service experience in retail is required.
• 1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
• Strength and keen eye for visual merchandising.

Some of what you will get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.