Retail Operations Supervisor

PetSmart Charities; Oshawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A prominent pet care organization in Oshawa is seeking a Retail Operations Supervisor to ensure operational excellence in stores and lead a team of associates. The ideal candidate has over 2 years of retail supervisory experience and excellent organizational skills. This position offers full-time hours along with benefits including health, dental, and tuition assistance. Join our team passionate about pets and people alike.

Benefits

Health benefits: medical, dental, vision

401k

Tuition assistance

Paid time off for full-time associates

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability with flexibility for evenings, weekends, and holidays.
• Strong written and verbal communication skills.

Responsibilities

• Lead and guide sales associates in merchandise handling.
• Execute merchandise strategies to optimize sales.
• Manage inventory levels and conduct regular audits.

Skills

Retail supervisory experience

Customer service skills

Organizational skills

Communication skills

Computer proficiency

Job description

Overview

Location: Oshawa, Canada

Job Title: Retail Operations Supervisor (PetSmart Process Lead)

Salary: $18.47-$28.91

Job Description excerpt: PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings). Offerings include:

• Paid weekly
• Full time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for full-time associates
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Process Lead (Retail Operations Supervisor) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

Principal Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
• Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, coaching for growth, and providing feedback into performance reviews, disciplinary action, and promotions.
• Delegate and validate completion of daily tasks.
• Lead and direct associates when acting as the leader on duty.
• Address and administer associate complaints and grievances.
• Recognize and celebrate associates driving overall engagement.

Store Operations And Overall Store Experience

• Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
• Manage inventory levels, conduct regular audits, and analyze sales trends to inform stock replenishment and markdown decisions.
• Assist in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies.
• Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and policy compliance.
• Maintain store standards and lead a culture of empowerment by ensuring compliance with Policies and Procedures and Code of Ethics.
• Share responsibility with store opening and closing procedures to uphold brand promise.
• Complete monthly cycle counts and address discrepancies.
• Responsible for pet care maintenance and cleaning, feeding, providing water, and caring for new arrivals and sick pets.
• Ensure pet parents have a positive experience with online orders including pick-up in store or ship from store.
• Support the associate and pet parent experience at all levels and ensure pets in our care are safe and healthy.
• Take immediate action and report when a sick/injured pet is identified in the store; arrange veterinary transport as needed.
• Follow company Policies and Procedures to prepare for and receive new store-owned pet arrivals; ensure pets are healthy to move to sales floor after quarantine period.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability; flexibility to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Supervisory Responsibility

• No direct reports, but expected to guide and support the development of other associates.
• Provide feedback on associate performance to direct supervisor.
• Act as Leader when other Leaders are not in the store, supervising associates, assigning tasks, and addressing concerns.

Physical Demands And Work Environment

• Stand, walk, climb a ladder, and use hands to handle, feel, hold, write; may require reaching with hands and arms, stoop, kneel, crouch, talk and hear.
• Frequently lift and/or move up to 50 pounds and occasionally team lift more than 100 pounds; vision abilities include depth perception.
• Occasionally exposed to moving mechanical parts, wet environments with pet hair, moderate to high noise levels, and live animals.

Do What You Love

Join us for a chance to make a meaningful impact every day. We cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

Apply Now! This job description describes the general nature and level of work; it is not all duties and responsibilities. Pay will be based on experience and location. This position is eligible for benefits as described at https://benefits.petsmart.com/ca/

Equal Opportunity

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Reasonable accommodations are provided throughout the application process as required by law.