Retail Operations Supervisor

Staples Canada; Northwestern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail company in Ontario is seeking a Retail Operations Supervisor. You will lead customer engagement, oversee operational excellence, and support training programs to foster a high-performance culture. The ideal candidate has 3+ years of retail customer service experience and 1-2 years in a supervisory role. This position offers competitive benefits including associate discounts and performance bonuses.

Benefits

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Qualifications

• 3+ years of customer service experience in retail.
• 1-2 years of supervisory experience with accountability for sales and service targets.
• Ability to operate in a fast-paced environment with strong prioritization and organization.

Responsibilities

• Model and coach selling behaviors and engage with customers.
• Oversee inventory and merchandising standards.
• Support training, development, and coaching of associates.
• Facilitate clear and timely communication to ensure smooth operations.
• Support health and safety policies and maintain a safe environment.
• Manage front office tasks, including cash office administration.

Skills

Customer service experience

Strong organizational skills

Visual merchandising skills

Job description

Some of what you will do

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

• Customer Engagement: Model and coach our selling behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all available tools and techniques.
• Operational Excellence: Oversee inventory and merchandising standards, including visual merchandising, promotional setups, signage, and backroom management. Provide regular reports on stock levels and sales trends related to operational excellence.
• Training and Development: Support training, development, and coaching of associates. Assist in performance conversations to foster a high-performance, sales-focused culture.
• Communication: Facilitate clear and timely communication, lead meetings, and address issues promptly to ensure smooth operations.
• Health & Safety: Support health and safety policies, conduct inspections, and maintain a safe environment.
• Administrative Duties: Manage front office tasks, including weekly cash office administration and reporting, ensuring accuracy and consistency.

Some of what you need

• 3+ years of customer service experience in retail.
• 1-2 years of supervisory experience with accountability for sales and service targets.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
• Strong visual merchandising skills and keen eye for detail.

Some of what you will get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...