Retail Operations Supervisor

PetSmart; New Glasgow; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading pet retail company in New Glasgow, Nova Scotia is seeking a Retail Operations Supervisor to manage store operations and lead team members. Responsibilities include merchandising, inventory management, and ensuring a positive pet care environment. Candidates should have at least 2 years of supervisory experience and strong communication skills. The position offers a full-time schedule with benefits including health care, paid time off, and career development opportunities.

Benefits

Paid weekly

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off for full-time associates

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability with flexibility for evenings, weekends, and holidays.

Responsibilities

• Support and guide sales associates in merchandise handling and training.
• Manage inventory levels and conduct audits on sales trends.
• Ensure compliance with Policies and Procedures (P&Ps) and Code of Ethics.

Skills

Retail supervisory experience

Customer service

Strong communication

Organizational skills

Problem-solving

Tools

Point-of-sale systems

Computer applications

Job description

PetSmart New Glasgow, Nova Scotia, Canada

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PetSmart New Glasgow, Nova Scotia, Canada

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PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!

Retail Operations Supervisor

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too . Our values are rooted in unconditional love —a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings :

• Paid weekly
• Full time hours
• Health benefits : medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Process Lead (Retail Operations Supervisor) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and / or closing the store, overseeing associates, and maintaining a safe and organized environment.

Principal Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs :

People Leadership :

Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.

Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions.

Delegate and validate completion of daily tasks.

Leads and directs associates when acting as the leader on duty.

Address and administer associate complaints and grievances.

Recognizes and celebrates associates driving overall associate engagement.

Store Operations and Overall Store Experience :

Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.

Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed recommendations for stock replenishment and markdowns.

Assists in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies.

Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.

Maintains store standards and leads a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics.

Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Completes monthly live cycle counts, addresses discrepancies.

Responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) and caring for new arrival and sick pets.

Ensures pet parents have a positive experience with online orders including pick-up in store or ship from store.

Supports the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.

Responsible for taking immediate action and reports when a sick / injured pet is identified in the store; transport to the vet as needed.

Follows company Policies and Procedures to prepare for and receive new store owned pet arrivals. Ensures pets are healthy to move to sales floor after quarantine period.

Qualifications

2+ years of retail supervisory experience in a customer-focused environment.

Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.

Proficiency in computer applications.

Strong written and verbal communication skills.

Ability to react under pressure and maintain composure.

Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

SUPERVISORY RESPONSIBILITY

No direct reports, however, are expected to guide and support the development of other associates.

Provides feedback on associate performance to direct supervisor.

Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms : stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate must frequently lift and / or move up to 50 pounds and occasionally team lift and / or move more than 100 pounds. Specific vision abilities required by this job include depth perception.

While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

This job summary is intended to describe the general nature and level of work associates / leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https : / / benefits.petsmart.com / ca /

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Industries

Retail

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