Retail Operations Supervisor

PetSmart Charities; Campbell River; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading pet service provider in Campbell River is looking for a Retail Operations Supervisor to drive operational excellence and oversee store operations. Responsibilities include managing inventory, training associates, and ensuring a positive customer experience. Candidates should have 2+ years of retail supervisory experience and strong communication skills. This role offers competitive pay and full-time benefits.

Benefits

Paid weekly

Health benefits: medical, dental, vision

401k

Tuition assistance

Paid time off

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Flexibility in schedule, including evenings, weekends, and holidays.
• Strong written and verbal communication skills.

Responsibilities

• Support and guide sales associates in merchandise handling.
• Execute merchandise strategies and manage inventory levels.
• Provide feedback on associate performance.

Skills

Retail supervisory experience

Customer service skills

Communication skills

Organizational skills

Computer proficiency

Job description

Campbell River, Canada • Retail Department Manager • 103648156480-100855102730 • $18.21-$28.21

Job Summary

PetSmart’s Process Lead (Retail Operations Supervisor) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

Responsibilities

• People Leadership
  • Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
  • Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, coaching, and providing feedback for performance reviews, disciplinary action, and promotions.
  • Delegate and validate completion of daily tasks.
  • Lead and direct associates when acting as the leader on duty.
  • Address and administer associate complaints and grievances.
  • Recognize and celebrate associates driving overall engagement.
• Store Operations And Overall Store Experience
  • Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
  • Manage inventory levels, conduct regular audits, and analyze sales trends to inform stock replenishment and markdowns.
  • Assist in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies.
  • Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and policy compliance.
  • Maintain store standards and foster a culture of empowerment by ensuring compliance with Policies and Procedures (P&Ps) and Code of Ethics.
  • Share responsibility for store opening and closing procedures to uphold brand promise.
  • Complete monthly live cycle counts and address discrepancies.
  • Responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) and care for new arrivals and sick pets.
  • Ensure pet parents have a positive experience with online orders including in-store pickup or ship from store.
  • Support the associate and pet parent experience at all levels and ensure pets in care are safe and healthy.
  • Take immediate action and report when a sick/injured pet is identified in the store; transport to the vet as needed.
  • Follow Policies and Procedures to prepare for and receive new store-owned pet arrivals; ensure pets are healthy to move to the sales floor after quarantine.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability; flexibility in schedule; ability to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Supervisory Responsibility

• No direct reports, however, may guide and support the development of other associates.
• Provides feedback on associate performance to direct supervisor.
• Acts as the Leader when other Leaders are not in the store, including supervising associates, assigning tasks, and addressing concerns.

Physical Demands And Work Environment

• Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Requires reaching with hands and arms; ability to stoop, kneel, crouch; depth perception. Reasonable accommodations may be made for disabilities.
• Frequently lift and/or move up to 50 pounds; occasionally team lift and/or move more than 100 pounds. Depth perception required.
• Occasional exposure to moving mechanical parts; wet environment with pet hair; moderate noise with potential for higher noise levels; exposure to live animals and handling is common.

Benefits

• Paid weekly
• Full-time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for full-time associates
• Career pathing
• Development opportunities

Other

Job summary is intended to describe the general nature and level of work associates/leaders assigned to this job. It is not intended to include all duties and responsibilities. Exact rate of pay will be based on relevant experience, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is eligible for benefits as described at https://benefits.petsmart.com/ca/

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Reasonable accommodations are available during the application process and as required by law.

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