Retail Operations Manager

pet smart; Kelowna; On-site; CAD 54,000 - 70,000; Full time

Benefits offered by this job

Employee meal discount

Premium rate of pay

Fast pace work environment

Job summary

Tim Hortons is seeking a Restaurant Manager in Canada to empower and lead a team to deliver exceptional guest experiences. You will recruit, train and coach a diverse staff while maintaining Tim Hortons' high standards of operation.

You are an expert at leading fast-paced teams, driving sales, and achieving targeted costs. The role requires 3–5 years of quick service supervisory experience and strong people leadership skills.

Qualifications

• 3–5 years of quick service experience in a supervisory role.
• Expert in recruiting, training and coaching a diverse team.
• Strong ability to lead a restaurant team to Tim Hortons' standards.

Responsibilities

• Lead and empower the team to deliver exceptional guest experiences.
• Recruit, train and coach team members to meet performance targets.
• Drive operational excellence and manage costs in a fast-paced setting.
• Take full responsibility for running a Tim Hortons restaurant.

Skills

Team leadership

Guest service

Recruiting

Training

Coaching

Operations management

Job description

Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchis

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

As a Restaurant Manager you empower and lead your team to deliver exceptional guest experiences. You promote a respectful team environment and manage team members with open communication and understanding. You have the knowledge, skills and long term vision to support the Restaurant Owner in running a successful business.

You are an expert at recruiting, training, and coaching a diverse team to achieve and maintain Tim Hortons' high standards of operation. Your high standards for operational excellence allow you to easily plan and execute methods of increasing sales and achieving targeted costs. You thrive in the fast paced atmosphere and love coming to work every day!

Your 3 -5 years of quick service experience in a supervisory role combined with your practical knowledge of recruiting, training and coaching team members makes you an ideal candidate for this role.

Why work for us?

• Employee meal discount
• Premium Rate of Pay
• Fast pace work environment

Apply to this job if you:

• Demonstrate a passion for guest service and creating exceptional guest experiences
• Pride yourself on building relationships with guests and your team
• Have strong operational experience
• Have a passion for coaching and mentoring and are comfortable delegating tasks
• Are ready to take on the full responsibility of running a Tim Hortons restaurant
• Enjoy leading a diverse team in a fast-paced environment
• Are able to engage others and develop high performance within your team

As part of our team we offer you:

• Competitive wages from $54-$70,000 Annually
• Incentive and recognition programs
• Benefits Paid
• Community involvement
• And much more...

Previous experience in Quick Service an asset * Previous management experience preferred