Retail Operations Lead

pet smart; London; Hybrid; CAD 43,000 - 48,000; Full time

Job summary

Trane Technologies in London, ON is hiring an Equipment Project Manager to coordinate and support multiple smaller-scale equipment projects within an equipment supply-only environment. The role focuses on planning, scheduling, budgeting, administrative support, and clear customer communication to ensure on-time, on-budget project execution and high customer satisfaction.

The ideal candidate has 2+ years of project management experience (or 4+ years plus wide HVAC knowledge), strong

Qualifications

• Associate’s Degree in business or equivalent with 2+ years PM experience OR 4+ years PM experience.
• HVAC knowledge preferred.
• Strong customer service and problem-solving skills.
• Excellent communication and ability to work independently or in a team.
• Proven ability to prioritize tasks to meet tight deadlines.

Responsibilities

• Plan and analyze assigned projects and establish parameters.
• Handle order entry, purchase orders, work orders and document control.
• Communicate with owners, contractors, technicians, and teams to provide updates.
• Review ship dates against schedules and ensure order fulfillment alignment.
• Monitor forecasted cost at completion and assist in budget tracking.
• Develop and update project schedules with tasks and milestones.
• Support cash flow activities including progress billing and collections.
• Provide on-site support as needed; not responsible for site management.
• Support equipment supply-only model with focus on coordination and admin.

Skills

Project management

Customer service

Communication

Problem solving

Teamwork

Education

Associate's Degree in business

4+ years project management experience

Tools

HVAC knowledge

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first.

CA$43,000.00–CA$48,000.00 yearly

Full-time

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

What's in it for you:

Trane in London, ON is hiring for an Equipment Project Manager to join our team. In this role, you will be responsible for coordinating and supporting multiple smaller-scale equipment projects within an equipment supply-only business environment. This role focuses on project planning, order and schedule coordination, financial tracking, administrative support, and customer communication to ensure successful project execution and high levels of customer satisfaction. The position provides job site support as needed for technicians or customers but does not include job site management or subcontractor management responsibilities.

What you will do:

• Plan and analyze assigned projects, establish project parameters, and follow standardized procedures to support successful execution of equipment supply-only projects.
• Perform project‑related administrative duties, including equipment order entry, purchase order issuance, work order generation, document coordination, and maintenance of project records.
• Communicate with customers and their representatives, including building owners, mechanical contractors, technicians, and internal support teams, to provide project updates, address questions, and support customer satisfaction.
• Review estimated ship dates in comparison with customer or contractor schedules and ensure compliance with internal equipment ordering and fulfillment processes.
• Maintain forecasted cost at completion and assist in controlling project expenses through ongoing budget monitoring and financial tracking.
• Develop and update project schedules, including key tasks, timelines, dependencies, and milestones, as appropriate for assigned projects.
• Support project cash flow activities, including progress billing coordination, collections support, and monitoring of project financial status.
• Provide on‑site support when needed to assist technicians or customers; however, this role is not responsible for overall job site management or subcontractor oversight.
• Support an equipment supply‑only business model with an emphasis on coordination, administration, customer support, and internal execution rather than field management.

Scope of Role:

• Supports multiple active projects that are generally smaller in scale and administrative in nature.
• Works in a coordinated support capacity rather than a full construction project management capacity.
• Has limited field presence and does not direct field operations or manage subcontractors.

What you will bring:

• Associate’s Degree in business or equivalent with a minimum of two (2) years of project management, equipment, HVAC or related experience; OR a minimum of four (4) years of project management, equipment, HVAC or related experience; or an equivalent combination of education and experience.
• Candidates without a 4‑year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• Familiarity with HVAC systems and temperature equipment preferred.
• Strong, demonstrated customer service and problem solving skills
• Strong communication skills, proactive approach with willingness to work independently as well as part of a team.
• Proven experience prioritizing tasks in order to meet tight deadlines within a high paced environment with attention to detail.

Annual Base Salary Range or Hourly Base Pay Range:

$66,300.00 - $120,084.99

Compensation Type:

Yes

Sales Commission Eligible:

No

Disclaimer:

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

This posting is for an existing vacancy. The position is imminently available, and qualified candidates will be considered for immediate placement.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.