Retail-Ontario - Area Manager - On

United Services Group; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian facility maintenance company is seeking a skilled manager to oversee janitorial services. This role involves coordinating customer service, managing a mobile workforce, and enhancing profitability through strategic planning and relationship building. Ideal candidates will have strong leadership and communication skills, along with a degree in business administration and significant industry experience.

Benefits

Health insurance

Dental insurance

Vision insurance

Pension plan

Qualifications

• Minimum of 5 years’ experience in the janitorial industry or a similar operational environment.
• 3–5 years’ experience in a supervisory role.

Responsibilities

• Lead, manage, and coordinate janitorial services for customers.
• Analyze budgets and develop strategies to increase profitability.
• Train subcontractors and employees on required training.

Skills

Business acumen

Communication

Leadership

Time management

Active listening

Technological proficiency

Education

Degree in business administration

Job description

We are an established Canadian facility maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We offer a competitive compensation & benefits plan, including health, dental, vision, and a pension plan after 1 year.

About this Position

This role is responsible for leading, managing, coordinating, and implementing the customer scope of work within a designated area to provide exceptional Janitorial Services. You will also be responsible for increasing revenue from existing customers and managing a mobile workforce.

Duties and Responsibilities

• Participate in the development and implementation of plans for customers (e.g., waxing schedules, budgets, potential add-on sales opportunities).
• Build strong relationships with customers and subcontractors.
• Train subcontractors and employees on required legislated training (WHMIS, Health & Safety, etc.) and United cleaning-specific training.
• Lead process initiatives and work with senior management to identify trends and process gaps.
• Analyze and control store budgets, monitor expenses, and develop strategies to decrease costs and increase profitability at the store level.
• Implement transitions of new business in customer locations in compliance with transition processes.
• Support hiring, recruitment, training, performance management, and termination of subcontractors.
• Work in compliance with Health & Safety policies and legislation.

Job Requirements

• Availability to address customer and subcontractor needs and concerns promptly.
• Ability to work flexible shifts on a rotation basis, including evenings and nights.
• Willingness to travel frequently within the designated territory.
• Ability to work in a fast-paced and high-stress environment and solve problems effectively.
• Valid driver’s license and a good driving record.

Skills and Qualifications

• Business acumen, strong verbal and written communication skills.
• Active listening, time management, leadership, autonomy, and technological proficiency.
• Experience managing budgets and costs within janitorial operational environments.
• Knowledge of floor-care and cleaning procedures is an asset.
• Ability to motivate a mobile team of subcontractors.

Education and Experience

• Degree in business administration or a related field.
• Minimum of 5 years’ experience in the janitorial industry or a similar operational environment.
• 3–5 years’ experience in a supervisory role.