Retail Manager - Food Service, Proprietary & Franchise Brands

Aramark; Kamloops; On-site; CAD 60,000 - 70,000; Full time

Job summary

A leading hospitality company in Kamloops is seeking a Retail Management professional to oversee operations at Tim Horton's and Starbucks. Responsibilities include coordinating with supervisors, ensuring guest satisfaction, and managing staff training. Ideal candidates should have 2-4 years of experience, preferably in a fast-paced environment. Competitive salary between $60,000-$70,000 CAD, along with health and dental benefits, awaits the successful applicant.

Benefits

Work-life balance

Health & Dental Benefits

Employer matched pension program

Qualifications

• 2-4 years of experience or equivalent education.
• Experience with Tim Horton’s or Starbucks preferred.
• Familiar with profit and loss accountability.

Responsibilities

• Coordinate with FSD on hiring, layoffs, terminations.
• Manage and train supervisors for compliance.
• Ensure quality service to guests.

Skills

Guest service passion

Strong operational experience

Coaching and mentoring

Task delegation

Team leadership

Education

Associate's degree preferred

Tools

Microsoft Office

POS systems

Job description

About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers around the world.

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners, and our communities. We believe a career should develop your talents, fuel your passions, and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing—new challenges, a sense of belonging, or just a great place to work—our focus is to help you reach your full potential and pursue what matters.

Job Description

Level up your hospitality career! Traditional food & beverage careers stagnate. Working for Aramark opens the door to growth opportunities. The sky is the limit! We are hiring for a Retail Management Role: Tim Horton’s, Starbucks, Subway, Aramark Proprietary Brands.

Why Kamloops is a great place to live:

• Highest number of golf courses per capita in Canada, with one of the most diverse golf landscapes.
• Outdoor mecca for outdoor activities such as hiking, mountain biking, kayaking, and fishing.
• Wide range of cultural events including Wine festival, Film festival, Salute to the Sockeye Festival, Kamloops comedy fest.
• Amazing climate – 3rd mildest climate in a non-coastal city in Canada.
• Distance to Vancouver by car: 4 hours; distance to Kelowna by car: 2h15m.

Why work for Aramark at Thompson Rivers University:

• Work-life balance.
• Slow summer season and December Holiday closure.
• Competitive base salary.
• Health & Dental Benefits with no waiting period.
• Employer matched pension program.

Apply to this job if you:

• Demonstrate a passion for guest service and creating exceptional guest experiences.
• Pride yourself on building relationships with guests and your team.
• Have strong operational experience.
• Have a passion for coaching and mentoring and are comfortable delegating tasks.
• Enjoy leading a diverse team in a fast-paced environment.
• Are able to engage others and develop high performance within your team.

Job Responsibilities

• Coordinate with FSD - Hiring, Layoffs, Terminations.
• Coordinate with FSD to meet targets (Revenue, Food, Labour for all locations).
• Manage / Train / follow-up with all Supervisors.
• Manage the training schedule for upcoming promotions.
• Coordinate with Supervisors to ensure Food Safety / REV Standards are compliance.
• Ensure accurate procedures for opening and closing the store, including accountability of cash and credit cards, and security requirements.
• Verify accountability reports of financial transactions, including sales and transfers of merchandise.
• Maintain safety standards at the location.
• Handle staff questions / concerns – and work with FSD for disciplinary actions.
• Resolve customer complaints.
• Coordinate with franchise district managers for training or promotions.
• Ensure development and training of customer service programs and product knowledge.
• Lead periodic inventories and address discrepancies.
• Maintain proper payroll procedures.
• Ensure quality service to guests.
• Maintain effective client and customer rapport.
• Resolve operational issues daily.
• Other duties as assigned by Food Service Director.

At Aramark, developing new skills and doing what it takes to get the job done makes a positive impact for our employees and customers. Job duties may change or new ones may be assigned without notice.

Qualifications

• Requires 2-4 years of experience or equivalent education and experience.
• Experience with Tim Horton’s or Starbucks preferred.
• Excel at task delegation and work planning.
• Able to organize, review, and compose daily financial reports.
• Manage operational standards and team members.
• Experience in scheduling, staff positioning, & conflict resolution.
• Familiar with Microsoft Office and POS systems.
• Profit and loss (P&L) accountability and/or contract-managed service experience preferred.
• Previous experience in Quick Service, Clearview (TIMS systems) an asset.
• Friendly, outgoing, positive attitude.
• Previous management experience required.
• Food Safe certification preferred; assistance available if needed.
• Ability to work a flexible schedule including evenings and weekends.

Education: Associates preferred.

Salary range: $60,000-$70,000 CAD.