Retail Management - District Team Lead

Calgary, AB, Canada; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading organization in Calgary seeks a Sales Leader to drive district sales objectives and enhance team performance. This role involves coaching teams, improving customer service, and implementing training strategies to ensure operational success. Ideal candidates will have a strong sales background and a passion for team development.

Qualifications

• Experience in sales leadership roles.
• Strong background in customer service strategies.
• Ability to coach and develop teams effectively.

Responsibilities

• Create strategies to achieve sales objectives and improve profitability.
• Coach teams to enhance leadership skills and client experiences.
• Oversee training and development for retail staff.

Skills

Sales Leadership

Team Development

Customer Service Improvement

Training and Development

Job description

• Create strategies to meet district sales objectives and ensures stores remain profitable
• Coach and develop teams to deliver exceptional leadership skills and optimal client experiences and inspire positive sales behavior
• Build a trusting relationship with his/her teams by conducting valuable, purposeful driven visits with operational intensity to improve business results
• Utilize your dynamic sales and leadership experience as well as an innovative approach to lead the organization throughconstant period of business and technological change
• Oversee and evaluate the current level of direct customer service skills of all retail staff members of every customer facing role to determine a measurable level of customer satisfaction rates and to create a learning strategy for constant and measurable improvement
• To oversee an assessment of the current level of specific wireless and related industry knowledge of all retail field staff members including Store Managers, Managers in Training, Assistant Managers and Sales Representatives
• To assist in arranging learning and training for all new retail hires in conjunction with HR Department
• To identify specific areas of improvement required in staff training in a report, such that an action plan should be created to commence immediate corrective actions
• To create and implement a formal progress review of results at three (3) months, six (6) months and one (1) year on measurable items including: customer satisfaction reports, employee satisfaction reports, employee turnover reductions