Retail Lending Officer (Casual) - Dealer Finance Centre (British Columbia)

Scotiabank; Burnaby; On-site; CAD 50,000 - 90,000; Full time

Job summary

Join a purpose-driven team as a Retail Lending Officer in a leading bank. This role is crucial for ensuring timely decisions on loan applications while delivering exceptional customer service. You'll collaborate with various teams to enhance processes and maintain compliance with regulations. If you have a strong background in retail lending and a passion for customer relationships, this position offers a dynamic and inclusive work environment where your contributions will make a significant impact. Embrace the opportunity to grow your career in a supportive culture focused on success for all.

Qualifications

• Extensive knowledge of retail lending products and proven credit decision-making ability.
• Strong communication, negotiation, and interpersonal skills are essential.

Responsibilities

• Review loan applications efficiently and make informed decisions.
• Proactively recommend enhancements to lending processes and policies.

Skills

Retail Lending Knowledge

Credit Decision Making

Communication Skills

Analytical Skills

Problem-Solving Abilities

Tools

ALS COM/ALP

Microsoft Word

Microsoft Excel

Microsoft Teams

BNS Commercial Software

Job description

Requisition ID: #

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Retail Lending Officer (Casual) - Dealer Finance Centre, Automotive Finance (British Columbia)

Multiple Casual positions available.

Contributes to the overall success of the Retail Lending Department in Canada ensuring specific individual goals, plans, initiatives are executed and delivered in support of the team’s business strategies and objectives.

The Retail Lending Officer plays a crucial role in ensuring the timely and effective decisioning of indirect retail loan and CDLSI lease applications. This position is key to delivering exceptional customer service and ensuring all activities conducted follow governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

Adjudication of Loans and Leases:

1. Efficiently review application queues on ALS COM/ALP and prioritize tasks to ensure prompt attention.
2. Make informed approval/decline decisions based on Retail Loan Policy.
3. Collaborate with ACE Exception Lenders for final decisions on exception credits.
4. Foster a smooth re-approval process by maintaining strong relationships with Operations unit staff.

Process Improvement:

1. Proactively identify and recommend enhancements to Retail Lending processes and policies.
2. Document insights and provide valuable recommendations to DFC Management for positive business outcomes.
3. Champions a high-performance environment and contributes to an inclusive work environment.

Customer Relationship Management:

1. Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
2. Address dealer inquiries regarding declines or requests for additional information with clarity and empathy.
3. Resolve issues effectively while adhering to Bank policies and guidelines, ensuring customer satisfaction.

Compliance and Safety:

1. Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
2. Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
3. Act as Occupational Health & Safety Officer as assigned, promoting a safe work environment.

Is this role right for you? We’d love to work with you if you have:

1. Extensive knowledge of retail lending indirect products and other retail offerings.
2. Proven ability to make sound credit decisions with confidence.
3. Excellent communication, negotiation, and interpersonal skills.
4. Strong organizational, analytical, and problem-solving abilities.
5. Proficiency with the Bank’s ALS COM/ALP Retail Loan/Lease adjudication system (considered an asset).
6. Ability to use various computer programs, including Microsoft Word, Excel, Teams; Intralink; and BNS commercial software (considered an asset).

Working Conditions:

1. The Retail Lending Officer executes their duties in a hybrid work environment.
2. Hours of operation are Monday - Thursday 7:30am - 11:00pm, Fridays 7:30am - 9:00pm, Saturdays 8:00am - 8:30pm, and Sundays 10:30am - 7:00pm -- you will be scheduled within these times.
3. Comfortable working in target-based environment.
4. Comfortable managing client relationships to meet tight deadlines.

Location(s): Canada : British Columbia : Burnaby

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.