Retail Key Holder - Summer 2025

Sunshine Village Corporation; Banff; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in the Canadian Rockies is seeking a Summer Retail Key Holder to deliver exceptional guest service and maintain high standards in retail operations. This role offers a unique opportunity to work in a stunning alpine environment while engaging with guests and ensuring a positive shopping experience. Responsibilities include managing store tasks, handling cash, and maintaining product organization. Ideal candidates will possess a friendly attitude, strong attention to detail, and effective communication skills. Join a vibrant team and enjoy a plethora of lively staff events while working in one of the most beautiful locations in Canada.

Benefits

Lively staff events

Stunning alpine vistas

Uniform pieces provided

Qualifications

• Retail or related sales experience is required.
• Must communicate effectively in English, both written and verbally.

Responsibilities

• Provide outstanding guest service and product knowledge.
• Manage store tasks and maintain cleanliness and organization.
• Handle cash and assist with guest complaints.

Skills

Customer Service

Retail Sales

Product Knowledge

Time Management

Attention to Detail

Education

High School Diploma

Job description

Known as one of the most stunning alpine settings in the Canadian Rockies, and ranked the #1 day hike in Canada by Lonely Planet, Sunshine Meadows offers visitors unparalleled views. As spring turns into summer the meadows are in full bloom and painted with colourful wildflowers, setting off jaw-dropping views of surrounding peaks, including Mt. Assiniboine, “the Matterhorn of the Canadian Rockies".

What’s in it for you?

A ridiculously cool life experience

A plethora of lively staff events all season long

A chance to enjoy the alpine vistas

Job Description

The Summer Retail Key Holder provides an outstanding guest service experience, ensuring a positive experience for all staff, guests, and customers of the designated retail locations at the Resort. Key Holders are an integral part of the team, tasks are always completed for store upkeep and providing quality customer service. This position is responsible for the opening and closing of designated retail locations, restocking merchandise, and maintaining high standards of organization and cleanliness in all designated areas. The Retail Key Holder reports to the Retail Assistant Supervisor, the Retail Assistant Director, and to the Retail Director, and works closely with the Retail Inventory Supervisor and many Resort departments.

Job Functions

Guest Experience

• Provide guests with an outstanding service experience.
• Deliver confident Product Knowledge to help guests make informed purchase choices.
• Go above and beyond to help guests find the right product.
• Independently manage store daily tasks and upkeep store standards.

Receiving/Set-Up

• Receive new product orders, manage all purchase order paperwork requirements.
• Organize new product to be displayed in store(s), maintain stockroom.
• Tagging/stickering of new product.
• Assist with merchandising and set up with the direction of the store/fixture planograms.

In-Season Responsibilities

• Collecting/returning all floats and depositing the daily cash drop. Ensuring that daily float(s) have accurate assortment of change to bills.
• Unlocking/locking the store location and disarming/alarming. Opening/closing register and running necessary reports at start and end of day.
• Assist with managing lunch breaks and appropriate staffing levels.
• Assist management with guest complaints/returns and warranties.
• Monitoring and maintaining stock levels.
• Assisting with physical inventory.

Experience/Requirements

• Retail or related sales experience is required.
• Positive, outgoing, and friendly attitude.
• This position requires accuracy, attention to detail, and an ability to self-motivate.
• Good time management and organizational skills.
• Prepared to work a flexible schedule (weekends, holidays, evenings, additional time during busy periods).
• Must communicate effectively in English, both written and verbally.
• Must be neat, alert, punctual, and dependable.
• Must maintain professional conduct when in uniform and when acting as a company representative.

Additional Considerations

• Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
• This is primarily an indoor position, but is in a remote, alpine environment and employees must wear appropriate footwear and layers for the conditions. Some uniform pieces are provided.
• This position at times works alone, handles cash, and personal information.

This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, Policy Manual, and the Alberta Employment Standards Code.

Can’t wait to get started? Great, because we can’t wait to hear from you! Click the "Apply Now" button below to get started!

Sunshine Village is an Equal Opportunity Employer and we value diversity within our workplace.