Retail Key Holder-PACIFIC CENTRE

Bath & Body Works; Vancouver; On-site; CAD 38,000 - 54,000; Full time

Benefits offered by this job

40% merchandise discount

EAP (Employee Assistance Program)

Career development

Job summary

Bath & Body Works in Vancouver, Canada, is seeking a Key Holder to support delivering sales plans through effective store and operations. You will act as manager on duty, lead daily tasks, and create exceptional in-store experiences.

The role requires leadership, coaching, strong product knowledge, and the ability to work evenings, weekends, and holidays. We offer growth opportunities and a strong emphasis on teamwork and customer service.

Qualifications

• Customer-focused selling culture with strong sales results.
• Experience leading and coaching associates in a retail setting.
• Ability to work peak days and varied shifts (evenings, weekends, holidays).

Responsibilities

• Lead duties as manager on duty, address customer experience and maintenance issues.
• Provide performance feedback to managers.
• Lead in-store customer experiences through selling behaviors and product knowledge.
• Display knowledge of product policies and store strategies.
• Set daily goals for the team.
• Open/close routines including bank deposits and shipments.
• Create connections with customers and provide personalized recommendations.
• Assist with floorset, visuals, and marketing placement.
• Ensure safety, cleanliness, and adherence to standards.
• Maintain company values, policies, and procedures.

Skills

Customer-first mindset

Sales experience

Coaching others

Communication skills

De-escalation

Adaptability

Shift flexibility

Education

High school diploma or equivalent

Job description

Career Development | 40% Discount | EAP | Fun Stores At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand - you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

As a Key Holder, you will support delivering sales plan through effective execution of store and operational tasks. Our store leaders are the front line of our field leadership team: they're retail and customer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our customers.

Responsibilities

• Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Qualifications

• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in the moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Education

• High school diploma, GED certificate, or Relevant Work Experience.

Core Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good - every day. Benefits for eligible associates include:

• No-cost mental health and well-being support through our Employee Assistance Program (EAP).
• Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love.
• Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We are an equal opportunity employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in Canada.

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