Retail Floor Supervisor — Growth & Benefits

Talize; Kitchener; On-site; CAD 41,000 - 50,000; Full time

Benefits offered by this job

50% employee discount when you shop at

Employer-paid benefits

3 weeks of vacation time annually

Birthday day off

Growth opportunities

Inclusive culture

Job summary

Talize in Kitchener, ON, is seeking a Retail Floor Supervisor to lead daily store operations and deliver an exceptional customer experience. You’ll manage merchandising, register accuracy, and floor coverage while participating in hiring, training, and developing teammates.

You’ll drive loss prevention, maintain safety standards, and foster engagement on a fast-paced, mission-driven team. The role requires open availability, weekend shifts, and a passion for sustainable fashion where every

Qualifications

• 3+ years of retail management experience.
• Strong passion for retail and delivering great customer experiences.
• Proven leadership and team-building skills.
• Experience in thrift or second-hand retail is an advantage.

Responsibilities

• Lead daily floor operations, including walkthroughs, task delegation, and merchandising standards.
• Oversee opening/closing procedures, register accuracy, pricing checks, and floor readiness.
• Monitor sales floor and register zones to ensure replenishment, organization, and smooth customer flow.
• Support weekly scheduling and assist with sales events, promotions, and in-store activities.
• Manage cash handling, reconciliation, and completion of required administrative tasks.
• Train and onboard team members on POS, merchandising, loss prevention, and customer service.
• Assist with hiring, coaching, performance feedback, and policy enforcement.
• Support employee engagement through recognition and positive team culture.
• Resolve escalated customer concerns to ensure strong service recovery.
• Maintain cleanliness and housekeeping standards across all areas.
• Ensure compliance with health, safety, and loss-prevention procedures.

Skills

Retail management

Leadership

Customer service

Team building

Job description

Talize in Kitchener, ON, is seeking a Retail Floor Supervisor to lead daily store operations and deliver an exceptional customer experience. You’ll manage merchandising, register accuracy, and floor coverage while participating in hiring, training, and developing teammates.

You’ll drive loss prevention, maintain safety standards, and foster engagement on a fast-paced, mission-driven team. The role requires open availability, weekend shifts, and a passion for sustainable fashion where every