Retail Facilities Specialist, North America

Arc'teryx Equipment; North Vancouver; Hybrid; CAD 70,000 - 97,000; Full time

Job summary

An established industry player is seeking a Retail Facilities Specialist to enhance their store development efforts across North America. This role is pivotal in managing maintenance services, ensuring compliance, and facilitating improvements within the retail environment. You will collaborate with cross-functional teams, travel to assess store needs, and play a key role in the execution of a North American-wide preventative maintenance program. If you have a passion for outdoor activities and a knack for facilities management, this opportunity offers a chance to make a significant impact in a dynamic and inclusive workplace.

Qualifications

• 3+ years of experience in facilities management.
• Bachelor's degree or post-secondary education in business or operations.

Responsibilities

• Manage preventative maintenance programs for stores.
• Execute store refresh and minor improvements across North America.
• Build relationships with facilities partners.

Skills

Facilities Management

Project Management

Customer Service

Interpersonal Skills

Attention to Detail

Organizational Skills

Multitasking

Education

Bachelor’s Degree in Business

Post-secondary Education in Operations

Tools

ServiceChannel

Job description

Retail Facilities Specialist, North America

1 day ago Be among the first 25 applicants

This range is provided by Arc'teryx Equipment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$70,000.00/yr - CA$97,000.00/yr

Department: Commercial – Store Development

Reports to: Retail Facilities Manager, North America

Your Opportunity at ARC’TERYX:

As the Retail Facilities Specialist, you will be responsible for the efficient execution of emergency and non-emergency repairs, maintenance services, and minor projects within established budgets, procedures, and timelines. You will leverage your knowledge of mechanical, electrical, and plumbing systems to analyze proposals and ensure scopes and costs are appropriate. You will manage service requests in partnership with our vendor network and store teams through ServiceChannel, handling invoicing review, payments, user management, and reporting as needed.

This role is based out of our North Vancouver office with a hybrid work arrangement. Candidates must be eligible to work in Canada.

Meet Your Future Team:

Your role on the Store Development team is crucial to our growth and business objectives. The team leads store expansion, design evolution, and maintenance of our current locations. You will collaborate with team members and cross-functional partners across the company.

Core Responsibilities:

• Facilitating Arc'teryx’s preventative maintenance program for stores
• Executing store refresh and minor improvements across North America
• Managing setup and decommissioning of store utilities and ongoing services
• Building and maintaining relationships with facilities partners
• Supporting administrative tasks within our IFM program (ServiceChannel)
• Traveling quarterly to major markets in North America to assess store needs
• Communicating standards and procedures with the training team
• Ensuring safety and security compliance
• Partnering with cross-functional teams on projects and initiatives
• Providing support to the Store Development team as needed
• Monitoring and executing emergency services outside regular hours

Future Projects:

• Launching a North American-wide preventative maintenance program
• Establishing in-store maintenance best practices
• Collaborating with regional retail teams to enhance guest and staff experience

Qualifications:

• Bachelor’s degree or post-secondary education in business, operations, or project management
• 3+ years of experience in facilities management
• Exceptional organization, attention to detail, and accuracy
• Ability to travel 25% within North America
• Approachable, customer-service oriented attitude
• Excellent interpersonal and communication skills
• Ability to multitask, meet deadlines, and prioritize in a fast-paced environment
• Strong project management skills
• Flexible and adaptable to ambiguity
• Passion for outdoor activities and the work you do

Equal Opportunity & Values:

Arc’teryx fosters an inclusive culture where all voices are valued. We are committed to diversity, equity, and inclusion, ensuring fair treatment and equal opportunities for everyone.

Our Philosophy:

We believe in continuous improvement, making a positive impact, and living our values. Join us in creating change within ourselves, our communities, and the environment.

Pay range estimate: CAD$70,000 - CAD$97,000, determined by skills, experience, and education. This range reflects base salary only; additional bonuses and benefits apply.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Apparel & Fashion