Retail & Experience Team Lead - Peller Estates

Andrew Peller Limited; Niagara-on-the-Lake; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading beverage manufacturing company is seeking a Retail & Experience Team Lead for their winery in Niagara-on-the-Lake. This role involves supervising retail operations, enhancing guest experiences, and achieving sales targets. Ideal candidates will have supervisory experience in retail or hospitality and a passion for service. The position offers competitive pay, employee benefits, and opportunities for growth.

Benefits

Competitive hourly rate

Monthly employee gift card

Potential for overtime pay

Access to Employee Assistance Program

Hands-on training and mentorship opportunities

Qualifications

• 1-2+ years retail supervisory experience preferred.
• Strong communication skills and outgoing personality.

Responsibilities

• Support team in achieving revenue and wine club targets.
• Train retail and experience teammates in wine products.
• Manage seasonal décor and retail merchandising.

Skills

Communication

Multitasking

Customer Service

Education

WSET Certification

ISG/CAPS Certification

CMS Certification

Tools

Oracle

POS

Scheduling Software

Job description

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#BeExtraordinary

At Andrew Peller Limited (APL), our mission is to be Canada’s #1 branded wine and craft beverage company by delivering the perfect brand experience for every lifestyle and occasion. Through our commitment to excellence, honouring our roots, owning it, fostering belonging and driving to succeed, we inspire teammates to be extraordinary every day.

Who We Are

We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking. We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience. We are looking for a leader ready to take the next step in their career with our winery at Peller Estates in NOTL. The Retail and Experience Team Leader will report to the Retail + Experience Manager and is required to work weekends, holidays, and have open availability. This is a rare opportunity to work with excellent leadership at a fast-paced winery in Niagara on the Lake.

The Opportunity

The Retail & Experience Supervisor supports the team in achieving revenue and wine club targets related to retail, tours, and experiences. Ensuring a high-quality guest experience, promoting our brand image, and meeting financial objectives are key aspects of this role. The supervisor often serves as Manager on Duty, handling retail administrative tasks, opening and closing the wine shop, and coaching part-time hospitality teammates.

Key Responsibilities

1. Communicate regularly with the Retail & Experience Manager about teammate performance.
2. Assist in hiring new teammates.
3. Support teammates on the service floor and sales counter.
4. Train retail and experience teammates in wine products, accessory programs, and retail experiences.
5. Lead retail experiences and host VIPs.
6. Manage seasonal décor and retail merchandising.
7. Coordinate bookings for group experiences and greet pre-booked groups.
8. Monitor stock levels of wine, accessories, and supplies, and flag order needs.
9. Ensure safety, security, and cleanliness standards are maintained.

Nice to Have

• 1-2+ years retail supervisory experience, preferably in hospitality, tourism, or luxury retail.
• WSET, ISG/CAPS, or CMS certification is an asset.
• Technical skills in inventory systems (Oracle), POS, and scheduling software.
• Strong communication skills.
• Ability to multitask.
• Outgoing and enthusiastic personality with a passion for service.

The Offer

• Competitive hourly rate.
• Monthly employee gift card usable at our wineries, restaurants, and retail shops.
• Potential for overtime pay.
• Access to Employee Assistance Program.
• Hands-on training and mentorship opportunities.

We thank all applicants; only those selected for an interview will be contacted.

Additional Information

We are committed to accessibility and will provide accommodations for applicants with disabilities. Please contact us at [e-mail] for assistance.

Employment Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Beverage Manufacturing