Retail Experience Lead — Growth & Service Champion

Clear Destination Inc.; St. Thomas; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Wellness program

Learning programs

Team member discount

Perkopolis access

Goodlife perks

Job summary

Clear Destination Inc. is seeking a Retail Experience Lead in Ontario to oversee daily operations, open/close the store, greet customers, train staff, and ensure policy compliance. The role requires strong communication, cash handling, and the ability to adapt in a dynamic retail environment.

Responsibilities include alarm management, inventory guidance, and escalating issues to management while maintaining a high standard of service and presentation.

Qualifications

• 2 years of experience in the retail industry.
• High school diploma or GED required.
• Experience in all aspects of customer service.
• Clear criminal record.
• Provincial Cannabis Certification required.

Responsibilities

• Open and close retail store, including alarms.
• Greet and assist customers, model exemplary conduct.
• Provide high level of customer service and suggest products.
• Assist with onboarding, training, and education of staff.
• Build team commitment to high standards of service, exceeding customer expectations.
• Maintain knowledge of policies, procedures, and regulations.
• Ensure all customer complaints are addressed and handled professionally.
• Assist with implementation of sales strategies and motivate team to meet goals.
• Communicate policy changes affecting customers.
• Identify technology solutions to meet evolving customer needs.
• Escalate team member issues to direct manager.
• Act as steward of education and compliance.

Skills

Retail sales

Customer service

Team education

Communication

Alarm systems

Sales software

Data entry

Conflict resolution

Time management

Cash handling

Education

High school diploma

Provincial Cannabis Certification

Tools

POS system

Job description

Clear Destination Inc. is seeking a Retail Experience Lead in Ontario to oversee daily operations, open/close the store, greet customers, train staff, and ensure policy compliance. The role requires strong communication, cash handling, and the ability to adapt in a dynamic retail environment.

Responsibilities include alarm management, inventory guidance, and escalating issues to management while maintaining a high standard of service and presentation.