Retail Experience Clerk (NB) (Casual)

Join Our Team as a Retail Experience Clerk at Atlantic Lottery!

Are you passionate about providing exceptional customer service and sales support? We're on the hunt for a dynamic bilingual Retail Experience Clerk to join our team in AL's Retail Space. You'll interact with customers, players, winners, and the public, offering knowledgeable assistance and maintaining our corporate image with integrity. You'll handle a variety of issues with ease, ensuring confidentiality and accuracy in cash balancing and ticket inventory management. Dive into the world of lottery products and services to deliver the best possible customer experience. If you're adaptable, detail-oriented, and ready to learn, this part-time role is perfect for you!

Why join our team?

• Up to 20 hours per week, working 12:15-4:15PM, Monday to Friday, with an opportunity to work additional hours during vacations and illness.
• A supportive team environment where your contributions are valued.
• The chance to be part of a company that brings joy and excitement to our community.

Education and Experience:

• Post-Secondary School (preferred)
• Previous experience in customer service roles is highly beneficial.
• Experience in handling cash and balancing transactions.
• Experience in sales or retail environments is advantageous.
• Must be 19 years of age or older to apply.
• Must reside in Atlantic Canada.

Professional Skills:

• Adaptability: Adaptable individuals who thrive in a fast-paced environment.
• Customer Service Skills: Strong interpersonal skills and the ability to provide knowledgeable support.
• Attention to Detail: Professionals who can handle cash and inventory accurately.
• Confidentiality: Always maintains confidentiality of information.
• Technical Proficiency: Familiarity with POS systems and basic MS Office computer skills.
• Communication Skills: Excellent communicators who can engage with customers, players, winners, and the public.

Assets:

• Experience in lottery and/or gaming industry.

Application Deadline: Posting will remain open until the position is filled or interviews begin.

Salary: $22/HR

Work Location: In Office from our Moncton, NB, regional office.

Recruitment Process: The last couple of years has accelerated change across our workplace, including our hiring practices! As a result, throughout your application process, you may be asked to connect with us virtually and may not be required to meet in-person. All interviews are conducted in English, our working language, unless otherwise stated.

Internal Employees: Internal employees interested in this opportunity must be in 'good standing,' which includes meeting expectations on their last performance review. Performance improvement plans, disciplinary action, attendance, mandatory training, and other performance-related items will also be taken into consideration when determining the applicant's 'good standing' status. Please note that the Predictive Index (PI) assessment will be conducted or, if already completed, provided to the hiring managers.

Eligibility to Work in Canada: As applicable, candidates must have acquired all required work permits/visas and other authorizations and otherwise be eligible to work in Canada at the time any offer of employment is made by AL. It is the sole responsibility of the candidate to obtain all required work permits/visas and other authorizations.

What You Will Do:

• Provide day-to-day customer service and sales at AL's Retail Space.
• Adapt to a wide range of issues with ease.
• Interact and provide quality, knowledgeable support to customers, players, winners, and the public.
• Maintain corporate image and integrity while ensuring confidentiality of information.
• Demonstrate accuracy when balancing cash and managing ticket inventory.
• Learn about all lottery products and services to provide the best possible customer experience.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Please note that the successful candidate will be subject to reference checks and mandatory criminal background checks. Financial and educational background checks may also be conducted as part of our comprehensive hiring process.