Retail Customer Service Officer

Australia Post; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading postal service provider in Hamilton is seeking a Retail Customer Service Officer. In this role, you will handle customer transactions, manage high-value sales, and assist with various services in a positive team environment. Ideal candidates are friendly, reliable, and have experience in customer service. This position offers competitive casual rates and strong training opportunities.

Benefits

Extensive training and development

Wellbeing investment and Post Perks

Qualifications

• Friendly, enthusiastic, and reliable with a team-oriented approach.
• Ability to lift up to 16kg of mail regularly.
• Willingness to stand for the duration of the shift.

Responsibilities

• Perform customer sales and service transactions.
• Manage high-value transactions accurately.
• Conduct identity services transactions, including Australian Passport Interviews.
• Promote products and services through various techniques.
• Assist customers with mail lodgements and associated costs.
• Build rewarding relationships with customers.
• Assist with administrative duties such as stocktaking.

Skills

Customer service experience

Cash handling experience

Job description

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Name

Retail Customer Service Officer

Site / Location

Hamilton Post Office

Ref #

12372851

Entity

Australia Post

Opening Date

27-Jul-2025

Suburb

Hamilton

State

Victoria

Work Type

Casual Full Time

Description & Requirements

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

About the opportunity

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year, around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a positive one. They are supported by a welcoming team, ongoing training, and career development opportunities.

• Casual position at Hamilton Post Office
• Extensive training on commencement, from Monday to Friday, 5-hour shifts daily for the first 8 weeks
• Post-training, work includes a mix of scheduled and unscheduled shifts, Monday to Friday, between 8:45 am and 5:06 pm
• Loaded casual rate of $33.66/hour, increasing to $35.98/hour after approximately 3 months, plus 12% Superannuation

You will be

• Performing customer sales and service transactions
• Managing high-value transactions accurately (cash, cheques, credit cards, EFTPOS)
• Conducting identity services transactions, including Australian Passport Interviews
• Promoting products and services through up-selling, cross-selling, merchandising, and promotional activities
• Assisting customers with mail lodgements and associated costs
• Building rewarding relationships with customers by understanding their needs
• Assisting with administrative duties such as stocktaking and record maintenance

About you

You’re friendly, enthusiastic, reliable, and enjoy working in a team environment.

You are committed to putting the customer at the center of everything you do to make a difference in the community.

• Experience in customer service and/or cash handling
• Ability to lift up to 16kg of mail regularly and stand for your shift

How we’ll support you

• We invest in your long-term growth, promoting trust, inclusivity, empowerment, and safety.
• Be part of a culture where everyone feels they belong, is valued, and can bring their authentic self to work.
• We invest in your wellbeing, recognize your contributions with Post Perks, and more.

We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live, and gather as employees.

We are committed to reflecting the diverse communities we serve and are proud to be an inclusive workplace. We encourage applications from people of all ages, genders, and backgrounds, including Aboriginal and Torres Strait Islander peoples, People with Disabilities, LGBTQIA+, and Refugees.

We are one of the largest organizations in Australia to achieve Disability Confident Recruiter status. We are dedicated to providing an inclusive, barrier-free recruitment process and workplace for those living with a disability. For accessibility questions, contact our Diversity & Inclusion team at [e-mail].

See what a day in the life of the Retail Team at Australia Post looks like: