Retail Customer Service Coordinator Full Time Winners - Trainyards

TJX Companies; Ottawa; On-site; CAD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a leading off-price retailer where every day offers new opportunities for growth and achievement. This role is perfect for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional customer service. You will engage with customers, manage merchandise displays, and contribute to a vibrant store atmosphere. With a commitment to diversity and inclusion, this company fosters a collaborative culture that prioritizes your development. Be part of a forward-thinking organization that values your contributions and supports your career journey.

Benefits

Inclusive culture

Dedicated training resources

Merchandise discount

Associate and Family Assistance Program

Qualifications

• 1-2 years of relevant retail or service industry experience preferred.
• Strong technical knowledge of register operations is essential.

Responsibilities

• Maintain operational standards and provide clear communication to associates.
• Train and develop associates on merchandise presentation and customer service.

Skills

Customer Service Skills

Problem Solving

Communication Skills

Technical Knowledge of Register Operations

Education

High School Education

Job description

TJX is an exciting place to work and we count on our Associates to bring our business to life. Staying true to our open, collaborative culture and values of honesty, integrity, and treating each other with dignity and respect is a top priority for us. At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-WINNERS, HomeSense, and Marshalls, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description:

The opportunity

Our Associates bring our business to life. Working in our stores, you'll have the opportunity to engage with customers and work with exciting products every day. From handling transactions to merchandising displays, your contributions will help drive our success. If you're passionate about working with others and thrive in a dynamic, fast paced environment, this role could be perfect for you!

What you'll discover

Eligible Associates can look forward to:

• One-of-a-kind, inclusive culture
• Dedicated training and on-the-job resources to enhance your development
• Merchandise discount for yourself and eligible family members at all TJX Canada stores
• Associate and Family Assistance Program to support healthy living

What you'll do

It's safe to say there's no shortage of variety in what we do and how you contribute to different facets of the store such as Merchandise Processing, Visual Merchandising and Customer Service. Here are some key responsibilities of the role:

• Supporting a culture of high-quality customer service by maintaining operational standards. Providing clear communication on updates and changes, and training Associates in service area policies and procedures.
• Demonstrating ability to plan, prioritize tasks, and provide direction to Associates in collaboration with the management team.
• Training and developing associates on merchandise presentation and customer service excellence, encouraging an environment of collaboration and continuous improvement.
• Play a crucial role in improving the shopping experience by coordinating and driving the timely movement of merchandise, ensuring the sales floor is visually appealing and aligned with presentation standards.
• Contributing to sales and trend influence by crafting inspirational displays in high-impact areas, driving the store's fashion, brand, and value strategy through dynamic feature changes.

What you'll need

To begin your career with us, you'll have:

• Minimum 1 to 2 years relevant experience; retail or service industry experience is preferred
• High School education or equivalent experience
• Excellent problem solving and communication skills including verbal, written and active listening
• Exceptional Customer Service skills with ability to identify stated and unstated Customer and Associate inquiries and needs, Strong technical knowledge of register operations
• The ability to set up and maintain a warehouse environment

Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

Address:
500 Terminal Ave Unit 818
Location:
CAN Winners Store 0532 Ottawa ON