Retail Customer Service Coordinator Full Time Winners/HomeSense

TJX Canada – Winners, Marshalls, HomeSense; Owen Sound; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading retail company seeks a Retail Customer Service Coordinator to enhance customer satisfaction and drive store success. The role involves engaging with customers, managing merchandise displays, and ensuring operational excellence. Ideal candidates are problem solvers with a strong service background and a collaborative spirit.

Benefits

Merchandise discount for associates and family members

Dedicated training and on-the-job resources

Associate and Family Assistance Program

Qualifications

• Minimum 1 to 2 years relevant experience; retail or service industry experience preferred.
• Exceptional Customer Service skills with ability to identify customer needs.
• Strong technical knowledge of register operations.

Responsibilities

• Supporting high-quality customer service and maintaining operational standards.
• Training and developing associates on customer service excellence.
• Coordinating merchandise movement and ensuring sales floor presentation.

Skills

Problem solving

Customer Service

Communication

Education

High School education or equivalent experience

Job description

Retail Customer Service Coordinator Full Time Winners/HomeSense

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Winners

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description

The opportunity

Our Associates bring our business to life. Working in our stores, you'll have the opportunity to engage with customers and work with exciting products every day. From handling transactions to merchandising displays, your contributions will help drive our success. If you're passionate about working with others and thrive in a dynamic, fast paced environment, this role could be perfect for you!

What You'll Discover

Eligible Associates can look forward to:

• One-of-a-kind, inclusive culture
• Dedicated training and on-the-job resources to enhance your development
• Merchandise discount for yourself and eligible family members at all TJX Canada stores
• Associate and Family Assistance Program to support healthy living
  
  
  

What You'll Do

It's safe to say there's no shortage of variety in what we do and how you contribute to different facets of the store such as Merchandise Processing, Visual Merchandising and Customer Service. Here are some key responsibilities of the role:

• Supporting a culture of high-quality customer service by maintaining operational standards. Providing clear communication on updates and changes, and training Associates in service area policies and procedures.
• Demonstrating ability to plan, prioritize tasks, and provide direction to Associates in collaboration with the management team.
• Training and developing associates on merchandise presentation and customer service excellence, encouraging an environment of collaboration and continuous improvement.
• Play a crucial role in improving the shopping experience by coordinating and driving the timely movement of merchandise, ensuring the sales floor is visually appealing and aligned with presentation standards.
• Contributing to sales and trend influence by crafting inspirational displays in high-impact areas, driving the store's fashion, brand, and value strategy through dynamic feature changes.
• For a closer look into the role, click HERE
  
  
  

What You'll Need

To begin your career with us, you'll have:

• Minimum 1 to 2 years relevant experience; retail or service industry experience is preferred
• High School education or equivalent experience
• Excellent problem solving and communication skills including verbal, written and active listening
• Exceptional Customer Service skills with ability to identify stated and unstated Customer and Associate inquiries and needs, Strong technical knowledge of register operations
• The ability to set up and maintain a warehouse environment
  
  
  

Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process. Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.

Address

2125 16th Street E

Location:

CAN Winners Store 0429 Owen Sound ON

Hourly range: $19.20-$24.00 / hour * This represents the expected hiring range and may not represent the full pay range for the position. The pay rate offered may be higher than the posted range depending on several factors such as relevant skills, experience, and local labor market demands.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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