Retail Customer Service Coordinator Full Time Winners - Cloverdale Mall

WINNERS; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading off-price retailer where every day presents new opportunities for growth and achievement. This role offers the chance to engage with customers and work with exciting products in a fast-paced environment. You'll play a vital role in enhancing the shopping experience by ensuring the sales floor is visually appealing and aligned with presentation standards. With a strong focus on collaboration and continuous improvement, you'll help train and develop associates while contributing to the store's success. Embrace a culture that prioritizes inclusion and personal development, making a real impact in the retail industry.

Benefits

Merchandise Discount

Training and Development Resources

Associate and Family Assistance Program

Qualifications

• 1-2 years relevant retail or service industry experience preferred.
• Strong technical knowledge of register operations.

Responsibilities

• Support high-quality customer service and maintain operational standards.
• Train and develop associates on merchandise presentation and customer service.

Skills

Customer Service

Problem-Solving

Communication Skills

Education

High School Education

Job description

TJX is an exciting place to work, and we count on our Associates to bring our business to life. Staying true to our open, collaborative culture and values of honesty, integrity, and treating each other with dignity and respect is a top priority for us.

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores - WINNERS, HomeSense, and Marshalls - you'll find abundant opportunities to learn, thrive, and make an impact. Join our TJX family—a Fortune 100 company and the world's leading off-price retailer. We are an equal opportunity employer committed to inclusion and accommodation for all individuals.

Job Description:

The opportunity

Our Associates bring our business to life. Working in our stores, you'll have the opportunity to engage with customers and work with exciting products every day. From handling transactions to merchandising displays, your contributions will help drive our success. If you're passionate about working with others and thrive in a dynamic, fast-paced environment, this role could be perfect for you!

What you'll discover

• One-of-a-kind, inclusive culture
• Dedicated training and on-the-job resources to enhance your development
• Merchandise discount for yourself and eligible family members at all TJX Canada stores
• Associate and Family Assistance Program to support healthy living

What you'll do

There's no shortage of variety in what we do and how you contribute to different facets of the store such as Merchandise Processing, Visual Merchandising, and Customer Service. Here are some key responsibilities:

• Supporting a culture of high-quality customer service by maintaining operational standards, providing clear communication on updates and changes, and training Associates in service area policies and procedures.
• Demonstrating the ability to plan, prioritize tasks, and provide direction to Associates in collaboration with the management team.
• Training and developing associates on merchandise presentation and customer service excellence, encouraging collaboration and continuous improvement.
• Playing a crucial role in improving the shopping experience by coordinating and driving the timely movement of merchandise, ensuring the sales floor is visually appealing and aligned with presentation standards.
• Contributing to sales and trend influence by crafting inspirational displays in high-impact areas, driving the store's fashion, brand, and value strategy through dynamic feature changes.

For a closer look into the role, click HERE.

What you'll need

To begin your career with us, you'll have:

• Minimum 1 to 2 years relevant experience; retail or service industry experience is preferred
• High School education or equivalent experience
• Excellent problem-solving and communication skills, including verbal, written, and active listening
• Exceptional Customer Service skills with the ability to identify stated and unstated Customer and Associate inquiries and needs, and strong technical knowledge of register operations
• The ability to set up and maintain a warehouse environment

Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

Address:

250 The East Mall

Location:

CAN Winners Store 0376 Etobicoke ON

Hourly range: $19.20-$24.00 / hour. This represents the expected hiring range and may not reflect the full pay range. The pay rate offered may be higher depending on skills, experience, and local labor market demands.