Retail Customer Service Coordinator Full Time Marshals/HomeSense - Orangeville Mall

The TJX Companies, Inc.; Orangeville; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic team at an established retailer where every day brings new opportunities for growth and achievement. This role involves engaging with customers, handling transactions, and merchandising displays, all while fostering a culture of collaboration and continuous improvement. As part of a vibrant team, you will receive dedicated training and support to enhance your skills and contribute to the store's success. If you thrive in a fast-paced environment and are passionate about customer service, this position is perfect for you!

Benefits

Merchandise Discount

Associate and Family Assistance Program

Dedicated Training Resources

Qualifications

• 1 to 2 years of relevant retail or service industry experience.
• Strong problem-solving and communication skills.

Responsibilities

• Support high-quality customer service and operational standards.
• Train associates on merchandise presentation and customer service.

Skills

Customer Service

Problem-Solving

Communication Skills

Merchandising

Education

High School Diploma

Job description

Marshalls

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls—you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

At TJX Canada, we are an equal opportunity employer committed to inclusion and accommodation for all individuals.

Job Description:

The opportunity

Our Associates bring our business to life. Working in our stores, you'll engage with customers and work with exciting products daily. From handling transactions to merchandising displays, your contributions will drive our success. If you're passionate about working with others and thrive in a dynamic, fast-paced environment, this role could be perfect for you!

What you'll discover

Eligible Associates can look forward to:

• An inclusive culture
• Dedicated training and on-the-job resources to support your development
• Merchandise discount for yourself and eligible family members at all TJX Canada stores
• Associate and Family Assistance Program to support healthy living

What you'll do

There is a variety of responsibilities in this role, including Merchandise Processing, Visual Merchandising, and Customer Service. Key responsibilities include:

• Supporting a culture of high-quality customer service by maintaining operational standards, communicating updates, and training Associates on policies and procedures.
• Planning, prioritizing tasks, and providing direction to Associates in collaboration with management.
• Training and developing associates on merchandise presentation and customer service excellence, fostering collaboration and continuous improvement.
• Enhancing the shopping experience by coordinating merchandise movement, ensuring the sales floor is visually appealing and aligned with standards.
• Contributing to sales and trends by creating inspirational displays in high-impact areas, promoting the store's fashion, brand, and value strategy through dynamic feature changes.
• For more details, click HERE.

What you'll need

To start your career with us, you should have:

• 1 to 2 years of relevant experience; retail or service industry experience preferred
• High School diploma or equivalent
• Strong problem-solving and communication skills, including verbal, written, and active listening
• Exceptional Customer Service skills, with the ability to address Customer and Associate inquiries and needs, and strong technical knowledge of register operations
• The ability to set up and maintain a warehouse environment

Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

Address: 150 First St

Location: CAN Marshalls Store 0664 Orangeville ON

Hourly range: $19.20-$24.00 / hour. This range reflects the expected hiring range and may vary depending on skills, experience, and market conditions. The actual pay may be higher depending on these factors.