Retail Customer Service Coordinator Full Time HomeSense - Heritage Greene Shopping Centre

TJX Canada – Winners, Marshalls, HomeSense; Hamilton; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading company in the retail sector is seeking a Retail Customer Service Coordinator at its Hamilton location. The successful candidate will facilitate exceptional customer experiences while managing daily retail operations. This role emphasizes teamwork, operational excellence, and provides opportunities for personal and professional growth in a vibrant, diverse environment.

Benefits

Exclusive store discounts

Comprehensive training and development resources

Support through Associate and Family Assistance programs

Qualifications

• 1-2 years experience in retail or service.
• Strong grasp of customer needs.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Drive operational excellence in customer service and visual merchandising.
• Lead and inspire team members to deliver outstanding customer experiences.
• Train and develop Associates on service policies.

Skills

Customer Service

Task Management

Communication

Team Collaboration

Job description

Retail Customer Service Coordinator Full Time HomeSense - Heritage Greene Shopping Centre

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Retail Customer Service Coordinator Full Time HomeSense - Heritage Greene Shopping Centre

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Join to apply for the Retail Customer Service Coordinator Full Time HomeSense - Heritage Greene Shopping Centre role at TJX Canada – Winners, Marshalls, HomeSense

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description

We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in a fast-paced, dynamic environment and enjoy leading by example, this could be the perfect opportunity for you.

Why Work With Us?

• We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.
• Enjoy exclusive discounts at our stores, available to you and eligible family members.
• Comprehensive training and development resources designed to help you learn, grow, and succeed.
• Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.

What You’ll Do

• Drive operational excellence in areas like visual merchandising, customer service, back room and merchandise processing.
• Maintain high standards of customer service and store operations by providing clear updates and ensuring team alignment.
• Plan, prioritize, and guide tasks while encouraging collaboration and training Associates on service policies and procedures.
• Train and develop Associates in merchandise presentation and customer service, promoting a culture of collaboration and improvement.
• Enhance the store’s brand and value strategy by creating eye-catching merchandise displays in key areas.

About You

• Relevant Experience – 1-2 years in retail or service, with a strong grasp of customer needs and operational processes.
• Team Collaboration – A collaborative mindset that fosters effective teamwork and positive relationships.
• Task Management – Ability to efficiently manage multiple tasks in a fast-paced environment while adapting to new challenges.
• Communication and Time Management – Strong communication and time management skills for clear information sharing and effective prioritization.

If you’re ready to bring your energy and passion, we’d love to hear from you! Join us and be part of a place where every day is a chance to make a difference.

Additional Information : Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process. Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.

Address

2-1783 Stone Church Road East

Location :

CAN Homesense Store 0176 Stoney Creek ON

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Retail

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Customer Service Coordinator • Hamilton, ON, Canada