Retail Crew Member

Seasonal:

Starting after Victoria Day Weekend

Job Description:

We are currently seeking an enthusiastic and professional retail crew member to represent our amazing brand and store. In this role, you will demonstrate your product knowledge to greet customers and help them experience our brand and make informed purchase decisions. You will be part of the main crew to represent our growing retail brand and provide exceptional customer care at all times. You will play a vital part in continuing to grow the brand while also providing important insight to management to help make new product decisions.

Duties and Responsibilities:

1. Prior to opening, ensure the store is clean and organized, with some good tunes, and that the POS system and cash is ready for the day.
2. Ensure that the store opens on time.
3. Greet and assist customers in an engaging and professional manner.
4. Maintain current and thorough knowledge of all available products.
5. Know where products are located in the store.
6. Be able to differentiate between products, helping customers compare and contrast features.
7. Answer all customer questions and address concerns.
8. Make helpful suggestions that will be useful to the customer.
9. Conduct yourself in a professional manner and make every effort to close the sale, without being pushy.
10. Handle all transactions with accuracy.
11. Ensure customers receive their receipts and items.
12. Update customer database as part of POS at each transaction.
13. Make every effort to ensure the customer has an excellent shopping experience.
14. Maintain the appearance of all displays, tidying and restocking as needed – maintaining a clean and organized store at all times.
15. Participate with management in inventory, stocking, and ordering as needed.
16. Close registers and check for accuracy at end of day and shift changes.
17. Properly secure merchandise and follow closing procedures at the end of day, ensuring that the store is closed at the correct time.