Retail Counter Rep

LKQ Canada Auto Parts, Inc; London; On-site; CAD 38,000 - 52,000; Full time

Job summary

LKQ Corporation in Ontario, Canada seeks a customer service associate to greet walk-in customers and handle phone inquiries. You will assist at checkout, perform problem solving, maintain accurate records, monitor inventory, and coordinate warehouse orders to satisfy customers promptly.

Strong communication and 1 year customer service experience required; high school diploma preferred; automotive knowledge a plus.

Qualifications

• 1 year experience required with strong customer service background.
• High School Diploma or GED preferred.
• Prior automotive experience and knowledge of automotive parts is a plus.
• Two to three years of prior customer service relations experience.

Responsibilities

• Greet every customer walking through the door and maintain friendly contact.
• At checkout, use suggestive selling and assist with problem-solving.
• Maintain orderly records and a correct cash drawer.
• Monitor inventory levels and store showroom appearance.
• Coordinate warehouse orders to ensure timely readiness.
• Perform additional duties as assigned.

Skills

Customer service

Retail sales

Communication

Problem solving

Data entry

Education

High School Diploma

Tools

Outlook

Word

Excel

PowerPoint

Job description

Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be.

Responsible for providing a superior customer service experience to all walk-in contact and phone-contact customers.

Essential Job Duties

• Personally greet every customer as they walk through the door and maintain friendly contact throughout their shopping experience.
• At checkout, implement suggestive selling techniques, as appropriate, and assist with problem-solving.
• Maintain orderly files and clean records of all transactions, as well as an accurate cash drawer.
• Observe changes in inventory to ensure minimum stock levels and store showroom appearance is appropriate.
• Coordinate orders from the warehouse to ensure customers’ orders are ready in a timely fashion.
• Assume other duties as assigned.

Supervisory Responsibilities

Not responsible for supervising employees.

Minimum Requirements

Education & Experience 1 year experience required. To perform this job this job successfully, an individual must have a strong customer service background.

Preferred Requirements

• High School Diploma/GED.
• Prior automotive experience and knowledge of automotive parts.
• Two to three years of prior customer service relations.

Knowledge/Skills/Abilities

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
• Frequent use of Outlook, Word, Excel, graphics, etc.
• Ability to create, maintain and incorporate functions into Word documents, Excel spreadsheets, databases, and PowerPoint presentations to support business objectives.
• Regularly uses moderately complex oral and written skills.
• May train others in functional areas, interact with others and make presentations to department or middle management.

Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures. Decisions generally affect one’s own job or assigned functional area. Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction. Handle multiple tasks or projects simultaneously with moderate complexity.

Essential Physical Demands/Work Environment

• Travel may be required periodically, including overnight stays (contingent on position requirements).
• May be exposed to extreme temperatures, extreme lighting, and high noise levels.
• May need to stand, walk, push, pull, squat, bend, reach, climb stairs; balance; stoop, kneel, or crouch for extended periods.
• Must be able to lift up to 75 pounds.

Join us for an exciting career journey with positive, driven individuals.

Leading With Innovation As a Fortune 500 leader (#318), LKQ is at the industry’s forefront, operating across 25 countries with over 1,600 locations. Join us to shape the future of vehicle repair and customization, where your impact resonates globally.

Accelerate Your Career at LKQ Join LKQ, a global force of over 51,000 strong across 1,700 locations. Here, you are a part of a community that drives our success and your career forward. Embrace the opportunity to grow, innovate, and lead the industry with us.

Shape the Future with LKQ Embark on a journey where your work makes a tangible impact on the industry and beyond.

LKQ offers a challenging yet rewarding career path filled with opportunities to grow, innovate, and contribute to a sustainable future. At LKQ, you're not just joining a team; you're stepping into a role where you can truly thrive. Start your career with us and discover where your journey can take you.

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