Retail Consumables Specialist & Customer Advocate

Wal-Mart Canada Corp; Sainte-Madeleine-de-la-Rivière-Madeleine; On-site; CAD 21,000 - 30,000; Full time

Job summary

Wal-Mart Canada Corp in Cap-De-La-Madeleine, QC is seeking a Consumables Associate to help customers, stock merchandise, and keep the sales floor organized in a fast-paced environment.

You will greet customers, promote products, assist with purchases, and handle stock rotations, pricing, and returns with accuracy and safety. This role supports a high-volume store and team-based operations, emphasizing service quality and efficiency.

Qualifications

• Experience in customer service or retail preferred.
• Ability to greet customers and assist with merchandise.
• Comfort handling stock, pricing, and returns.

Responsibilities

• Greets all customers in a polite and friendly manner.
• Assists customers by promoting products/services, locating merchandise and making purchase decisions.
• Resolves customer issues and refers concerns to management where appropriate.
• Maintains salesfloor presentation by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up and maintaining product displays, signing and pricing merchandise.
• Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
• Receives and stocks merchandise, utilizes equipment appropriately, administers required paperwork, logs and other documentation.
• Refers appropriate service and transactional items to a Customer Service Manager as required.
• Stocks merchandise/picks, Downstocks if applicable. Applies product protection when required. Sets and completes modulars, including flex modulars and sets new shelf caps.

Job description

Wal-Mart Canada Corp in Cap-De-La-Madeleine, QC is seeking a Consumables Associate to help customers, stock merchandise, and keep the sales floor organized in a fast-paced environment.

You will greet customers, promote products, assist with purchases, and handle stock rotations, pricing, and returns with accuracy and safety. This role supports a high-volume store and team-based operations, emphasizing service quality and efficiency.