Retail Cannabis Vape / Budtender

True North Cannabis Co.; Canada; On-site; CAD 32,000 - 46,000; Full time

Benefits offered by this job

Employee discounts

Training opportunities

Internal advancement opportunities

Job summary

True North Cannabis Co. in Ontario seeks a customer service associate to welcome customers, provide product knowledge for vape/tobacco and cannabis, and uphold store policies.

You will handle cash, operate POS, and assist with inventory while ensuring compliance with AGCO and Smoke-Free Ontario Act. Flexible hours include part-time and full-time roles; 19+ age, CannSell certification required, strong communication, team orientation, and ability to work in a fast-paced regulated retail

Qualifications

• 1+ years of retail or customer service experience, preferably in a regulated industry.
• Strong communication and problem-solving skills.
• Ability to work independently or as part of a team.
• Open to feedback and continuous improvement.
• Must be 19 years of age or older.

Responsibilities

• Welcome and assist all customers with professionalism and warmth.
• Provide accurate product knowledge for vape/tobacco and cannabis offerings.
• Ensure high level of customer engagement, upsell and cross-sell to meet sales goals.
• Lead floor activities during keyholder shifts and support management.
• Open/close store, perform cash reconciliation and reporting as assigned.

Skills

Customer service

Cash handling

Communication

Team work

Problem solving

Education

CannSell Certification

Tools

POS system

Job description

This dynamic role supports both vape/tobacco and cannabis retail operations, while also fulfilling responsibilities during keyholder shifts. The ideal candidate brings energy, integrity, and a passion for delivering exceptional customer experiences while adhering to provincial regulations and store policies.

KEY RESPONSIBILITIES:

• Welcome and assist all customers with professionalism and warmth
• Provide accurate, helpful product knowledge for both vape/tobacco and cannabis offerings
• Ensure a high level of customer engagement, suggestive selling, and product education
• Demonstrate that guest service is the top priority by responding with urgency and courtesy
• Confidently upsell and cross-sell products to achieve personal and store sales goals
• Work collaboratively with the management and sales team to maximize revenue
• Handle customer feedback or concerns in a professional, service-oriented manner

Store Operations & Compliance

• Ensure proper age verification (19+) for all customers in accordance with AGCO and Smoke-Free Ontario Act regulations
• Follow all compliance procedures for cannabis and tobacco product handling, display, and sales
• Maintain store cleanliness and participate in daily cleaning, restocking, and general upkeep
• Support with inventory control, including receiving shipments, organizing stock, and rotating product
• Participate in store events, safety inspections, and internal audits

Keyholder Duties (as assigned)

• Open and close the store in accordance with security and operational procedures
• Perform end-of-day cash reconciliation and reporting
• Lead the sales floor in the absence of a manager and delegate tasks appropriately
• Ensure adherence to all store policies and safety protocols during your shift
• Act as a point of contact for staff and customers during keyholder shift

Qualifications:

• Must be 19 years of age or older
• Valid CannSell Certification required (must be provided prior to start date)
• 1+ years of retail or customer service experience, preferably in a regulated industry
• Experience handling cash and operating a POS system
• Previous keyholder or leadership experience is an asset
• Strong communication, organization, and problem-solving skills
• Reliable, responsible, and able to work independently or as part of a team
• Open to feedback and committed to continuous improvement

Physical Requirements:

• Ability to stand for 8-10 hours per shift on tiled surfaces
• Frequent reaching, bending, and lifting boxes of stock (up to 40 lbs)
• Comfortable working in a fast-paced, regulated retail environment

Why Work With Us?

• Be part of a leading company in Ontario's cannabis and vape retail industry
• Employee discounts, training, and internal advancement opportunities
• Inclusive, team-focused environment with a growth mindset
• Play a key role in shaping the customer experience and daily operations

True North Cannabis Co. and associated companies are proud to be an equal opportunity employer. We are committed to building a diverse and inclusive workplace.

Our operating hours are 7 days a week and may range from 9am to 8:30pm

Part-time hours range : 00- 31 hours per week

Full- time hours range : 32-44 hours per week

Job Types: Full-time, Part-time, Permanent

True North Cannabis Co. & Associated Companies is proud to be an Equal Opportunity Employer. We are committed to employment equity and encourage all qualified individuals, including women, persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities.

We do not use artificial intelligence (AI) or automated decision-making tools to screen, assess, or eliminate candidates during the hiring process. All applications are reviewed and evaluated by real people.

Your personal information will be handled in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Ontario Human Rights Code.

Please notify us as soon as possible should you require any assistance during the recruitment process.