Retail Call Centre - Travel Expert, Home Based

Sunwing Vacations Group; Old Toronto; Remote; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Home-Based Travel Expert, where your passion for travel and customer service will help create unforgettable vacation experiences. This role emphasizes building long-term relationships with clients while providing them with accurate travel information and support. You'll be part of a dynamic team dedicated to making vacation dreams come true. With a focus on personal and professional development, this opportunity offers a chance to thrive in a supportive environment that values diversity and inclusion. If you have a love for travel and a commitment to exceptional service, this is the perfect role for you.

Qualifications

• Experience in providing high-quality service to travel clients.
• Ability to build long-term relationships with customers.

Responsibilities

• Provide high-quality service to consumer travel clients.
• Sell preferred supplier products to meet and exceed targets.
• Assist in the resolution of client complaints.

Skills

Customer Service

Travel Industry Knowledge

Sales Skills

Problem Solving

Education

Experience as a Travel Expert

Job description

Retail Call Centre - Travel Expert, Home Based

December 12, 2024

About Us:

Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.

The Opportunity:

Under SellOffVacations, we are looking for a Home-Based Travel Expert to join us in making vacation dreams come true. As a results and detail-oriented Travel Expert, you are responsible for providing high quality service to consumer travel clients and for emphasizing long-term working relationships to build a strong repeat customer base. The position reports to the Manager, Call Center.

What You’ll Do:

• Provide high quality service to consumer travel clients emphasizing long-term working relationships to build a strong repeat customer base.
• Sell a full range of preferred supplier products to meet and exceed targets.
• Provide accurate, complex travel information (i.e., detailed travel documentation, etc.).
• Organize and assist with local business building promotions and local networking.
• Assist in the resolution of client complaints.
• Invoice and document client files accurately in accordance with company policy.
• Work closely with Consumers, Tour Operators, and various Internal Support departments.

What You’ll Need:

• Experience as a Travel Expert.
• Ability to work various shifts including evenings and weekends.

We thank all who apply however only those who meet the qualifications will be contacted.

Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email [e-mail].