Retail Brand Experience Key Holder-MONTREAL EATON CENTRE

Bath & Body Works; Montreal; On-site; CAD 42,000 - 58,000; Full time

Benefits offered by this job

Merchandise discount 40%

Free product

Job summary

Bath & Body Works in Montreal is seeking a Brand Experience Key Holder to support achieving sales plans through effective store and operations execution. You will lead as a duty leader, coach teammates, and ensure outstanding consumer experiences with strong product knowledge and brand alignment.

The role requires leading teams on peak days and times, including evenings, weekends, and holidays, while maintaining store standards and safety. Benefits focus on growth and development.

Qualifications

• Customer-focused selling experience in retail.
• Ability to work peak days including evenings, weekends, and holidays.
• High school diploma or relevant work experience.

Responsibilities

• Lead on-duty tasks to address customer experience and store issues.
• Provide feedback and recommendations to leadership.
• Drive in-store experiences through product knowledge and selling skills.
• Oversee opening/closing routines and bank deposits.
• Create connections with customers through needs discovery and recommendations.
• Support floorset execution and visual presentation.

Skills

Consumer-focused selling

Leadership on duty

Sales experience

Communication skills

Coaching

De-escalation

Physical stamina

Education

High school diploma or equivalent

Job description

Career Development | Fun Stores | Free product | 40% Discount | EAP

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

Join Gingham Nation, where we invest in our associates through fair pay, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities.

Summary:

As a Brand Experience Key Holder, you will support delivering sales plan through effective execution of store and operational tasks. Our store leaders are the front line of our field leadership team: they're retail and consumer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our consumers.

Responsibilities

• Responsible for leadership tasks as delegated by the Brand Experience Leader including acting as a leader on duty, when scheduled, to address consumer experience, vendor relationship, or maintenance issues.
• Provide individual and team performance feedback and recommendations to leadership.
• Lead exceptional in-store consumer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Create genuine connections with consumers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for consumers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.
• Leaders are responsible for working highest priority days and highest traffic days and times, including but not limited to evenings, weekends, and holidays. Leaders are also responsible for opening and closing shifts.

Qualifications

• Thrives in a consumer-first based retail environment.
• Ability to foster a consumer-focused selling culture.
• Demonstrated sales, consumer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in the moment coaching to associates.
• Ability to de-escalate store and consumer situations effectively.
• Ability to meet physical demands as described above.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Education

• High school diploma, GED certificate, or Relevant Work Experience.

Core Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include:

• Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
• Robust medical, dental, and life insurance options, plus short-term and long-term disability plans.
• No-cost mental health and well-being support through our Employee Assistance Program (EAP).
• Retirement Savings Program with company match.
• Tuition Assistance Program.
• Opportunity for paid time off (PTO) and additional family benefits.
• Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love.
• Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in Canada.

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