Retail Boutique Manager - Toronto

Grace Loves Lace; Toronto; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

4 weeks paid annual leave

Paid sick leave

Health insurance

Job summary

Grace Loves Lace in Toronto is seeking a Boutique Manager to lead our team of Bridal Stylists in delivering unforgettable wedding dress experiences. You will drive sales, train staff, manage rosters, and oversee showroom operations while maintaining exceptional customer service and brand standards.

This full-time role requires weekend availability and strong administration and IT skills, including NetSuite and MS Office.

Qualifications

• At least 2–3 years of previous experience in retail management or leadership position is required.
• Proven track record in driving team sales KPI performance and achieving KPIs.
• Experience in luxury fashion, wedding or bridal industry is highly regarded.
• Ability to train, manage performance and develop individuals.
• Experience with stock management and inventory processes.
• Strong communication and multitasking abilities.
• Familiarity with NetSuite is advantageous.
• Proficient in Microsoft Office and using tablets for work.

Responsibilities

• Lead a high-performing stylist team from the front and model expected behaviours.
• Drive showroom sales and customer service excellence to achieve KPIs.
• Manage rosters and leave, ensure showroom operations run smoothly.
• Train and develop team members to reach their best performance.
• Oversee stock management, inventory counts, and issue reporting to Inventory.
• Handle appointment scheduling and data entry efficiently, leveraging tech tools.

Skills

Retail management

Team leadership

Customer service

Sales KPI

Inventory management

Roster management

Data entry

NetSuite

Microsoft Office

iPad usage

Tools

NetSuite

Microsoft Office

iPad

Job description

If you're passionate about creating unforgettable experiences and excel at providing exceptional customer service, this Boutique Manager opportunity leading our talented team of Bridal Stylists in our Toronto Boutique is for you!

Unveil your talents in this exciting role and help brides-to-be find their dream gowns, making their special day truly magical. Step into our world of romance, elegance, and style!

Grace Loves Lace is the world leader in innovative, modern bridal with an e-commerce store and boutique network worldwide. We are seeking someone who has a passion for the bridal industry, customer service and can drive for sales! We look for talent committed to service excellence, who can build strong personal connection and act as brand ambassadors.

A GLL Boutique Manager:

Our Boutique Managers lead our high performing stylist teams from the front by role modelling expected behaviours, styling brides daily alongside their team and ensuring the operational and sales performance of the showroom is meeting and exceeding expectations.

Providing brides a unique experience is our ultimate goal and you will be highly skilled in multi – tasking to ensure that this experience is delivered by yourself and the team.

This Management role is working a Full-Time Thursday - Monday (RDO's on Tuesday & Wednesday) schedule including weekends and requires open availability.

Required Experience & Skills:

• At least 2 – 3 years of previous experience in retail management or leadership position in a related field is required
• Previous experience in driving team sales KPI performance with a strong focus on customer service
• Proven track record in achieving excellent sales results and exceeding KPIs individually and in a team to achieve targeted results
• Experience working in luxury fashion, the wedding or bridal industry is highly regarded
• Demonstrated experience in leading a team with the ability to train, manage performance and develop individuals to achieve their best
• Ability to manage leave and roster management is essential to maintain showroom operational requirements
• High level of business acumen and financial decision making
• Previous experience with stock management, inventory processes and stock counts and providing accurate recording of stock items and any issues to our Inventory team
• Ability to prioritize, delegate and manage multiple tasks and projects at one time
• Proven experience in prioritizing a busy workload whilst also delivering a supreme level of customer service.
• Impeccable presentation and written and verbal communication skills
• The ability to build and maintain strong relationships with our customers from the initial consultation to closing the sale
• The ability to learn quickly and retain information regarding new and existing styles
• Highest standard of attention to detail
• Ability to use technology to communicate with brides, process sales and engage in social media to promote brand/showroom recognition and engagement.
• Ability to manage, progress and resolve general showroom and housekeeping issues
• Our peak times are the weekend so the successful candidate will be able to work consistent weekend days
• Intermediate to Advanced Administration & IT skills using Microsoft Office suite and working off an Ipad
• Strong ability in managing appointment scheduling & completing data entry (experience in using NetSuite is advantageous)

Benefits & Rewards -

• We value work-life balance and offer 4 weeks of paid annual leave (paid time off) entitlements
• We provide 10 days of paid sick leave per annum (pro-rata for part-time employees)
• Enjoy the peace of mind with our 100% employer provided Manulife Health Insurance Plan
• You’ll receive substantial product discounts of 30% to 50% for yourself, your direct family, and friends.
• Enjoy a generous commission and bonus plan, providing the opportunity to earn additional income based on your performance
• Take advantage of our global presence and unlock new horizons for your professional growth and advancement.
• Access our company-supported Employee Assistance Program, providing confidential and free counselling and support
• Experience a supportive and collaborative work culture that fosters growth, teamwork, and positivity.
• Work in our beautiful showrooms that offer a peaceful and luxurious private setting.
• Be proud to work for a brand that holds ethical and sustainable manufacturing at its core.
• We believe in investing in your growth and offer continued development support.

All candidates must have work unlimited working rights in the US and will be required to provide two recent and relevant referees. We thank you in advance for your interest in working with us but only those candidates selected for interview will be contacted.

Grace Loves Lace has always been, and always will be, committed to provide an environment free of discrimination and harassment to our candidates, employees, customers, and suppliers. We are committed to equal opportunity and recruitment decisions are based on merit and business needs. We do not base decisions on any classifications protected by federal, state or provincial and local laws and ordinances. Reasonable adjustments are available to qualified individuals.