Retail Associate, Merchandise and Ticketing

Title: Retail Associate, Merchandise and Ticketing

Reports To: Manager, Ticketing and Merchandise

Anticipated Start Date: May 5, 2025

Contract End Date: August 29, 2025

Working with a Canada Games Host Society will be one of the most exciting, rewarding and exhilarating times of your career. A role with the St. John’s 2025 Canada Games will provide all that in a collaborative team environment. In a place like no other, St. John’s will host a Canada Games like no other. Join us.

Overview of the Position

As a part-time retail associate and key holder, you'll play an essential role in the daily operations of the Official 2025 Canada Games Box Office and retail storefront at Avalon Mall, helping to create a smooth, welcoming, and efficient experience for both customers and team members.

Key Responsibilities

This role will be responsible for, but not limited to:

1. Assisting with daily operations of the retail storefront, including opening and closing duties as a Key Holder;
2. Monitoring and restocking merchandise, maintaining accurate inventory levels and assisting with tracking inventory trends;
3. Completing basic reporting related to sales and inventory, offering input on product performance as required;
4. Supporting point-of-sale functions, including merchandise sales and ticket transactions, and troubleshooting basic issues as needed;
5. Assisting storefront customers, addressing inquiries, and creating a positive customer experience;
6. Offering on-the-floor support and guidance to volunteers or new staff during shifts;
7. Supporting visual merchandising efforts to ensure the storefront aligns with brand guidelines;
8. Being a fully engaged team member with a goal of positive and healthy relationships in the workplace;
9. Executing all responsibilities in a manner which is consistent with the Mission, Vision, and Values of the St. John’s 2025 Canada Games;
10. Fulfilling all other duties as reasonably required.

Education/Experience

• Related work experience or a combined equivalent of education and work experience.

Qualifications

• Strong organizational skills with attention to detail;
• Proficiency in using a point-of-sale system;
• Strong communication skills, both written and oral;
• Creative, results-oriented, able to deliver on deadlines and deliverables;
• Experience with Google’s G Suite programs (e.g. Gmail, Docs, Slides, Forms and Calendar, etc.);
• Knowledge and experience working in a not-for-profit, events, or multi-sport Games environment;
• Ability to liaise and interact with multiple partners, locally, provincially and nationally.

Other

• Bilingualism (English and French) is an asset.
• Based on position requirements, flexibility to work evenings, weekends and holidays.

Conditions of Employment

• Regular hours are approximately 23 hours/week.
• Shifts will be during regular storefront operating hours, which are from 11:00 a.m. to 7:00 p.m. Wednesday to Saturday, and from 11:00 a.m. to 5:00 p.m. on Sunday.
• All applicants must be legally entitled to work in Canada at the time of application.
• Royal Newfoundland Constabulary (RNC) Certificate of Conduct and Vulnerable Sector Check are required for all positions.
• Credential Checks may be required for specified positions.

Applying for this Position

Apply online by Tuesday, April 29, 2025, at 4:00 p.m. NST. Please note only applications submitted through our careers page will be considered.

The St. John’s 2025 Canada Games is committed to employing a qualified workforce, reflecting the belief that diversity and inclusion contribute to a better workplace and skilled team.

Applicants have the right to request an accommodation during the recruitment phase and if invited to progress to an assessment or interview.

We thank all who apply. However, only those selected to proceed in the recruitment process will be contacted. No phone calls or emails, please. For more information about the Canada Games, please refer to https://www.canadagames.ca.

Important Note:

The Host Society reserves the right to change, amend or disuse this job description at any time. This document is intended to provide an overview of the required responsibilities and qualifications.