Retail associate, banff gondola

Pursuit Collection; Banff; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking enthusiastic Retail Associates to join their team in the breathtaking Canadian Rockies. In this role, you will help guests find unique souvenirs while delivering exceptional service that creates lasting memories. With a focus on teamwork, you'll enjoy a vibrant work environment filled with diverse team members and stunning scenery. This seasonal position offers competitive pay and exciting perks, including free access to attractions and discounts on accommodations. If you're passionate about customer service and ready for an unforgettable adventure, this opportunity is perfect for you!

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays

Discounts on dining

Discounts on retail

Subsidized mental health resources

Qualifications

• Strong customer service skills and attention to detail are essential for this role.
• Experience in cash handling and communication is highly valued.

Responsibilities

• Provide product knowledge and assistance to clients while ensuring high service standards.
• Handle cash and credit transactions accurately and maintain a clean sales area.

Skills

Attention to detail

Good communication skills

Cash handling experience

Strong customer service skills

Initiative on restocking and cleaning duties

Job description

Your daily pursuit is helping guests find unique, locally inspired souvenirs and providing outstanding service to ensure they leave with memories that last a lifetime.

What will your compensation be?
The starting salary for this position is $17.00.

When does this adventure begin?
This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

What perks can you expect?

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

What will you do in this job?
The Retail Associate role will provide service in the form of product knowledge and general assistance to our clients. This position is expected to uphold our high standards of service, merchandising, and display. We require candidates to work well in a team environment as well as independently. Responsibilities include:

• Communicating with the inventory management team about product stock levels
• Ensuring service is friendly, courteous, and professional
• Operating the point of sale system with accuracy and efficiency
• Responsible handling of cash, credit cards, and cash out forms
• Keeping the sales floor and storage areas clean and organized
• Communicating with co-workers and management
• Forwarding observations and comments in a timely fashion
• Monitor security in the retail environment
• The application of upselling and cross selling techniques to maximize the potential of staff incentives
• Collecting feedback forms from customers
• Answering the phone
• Facilitating efficient inventory management and movement
• Upholding the high standard of environmental stewardship expected for all employees.

What skills and experience do you need for this job?

• Attention to detail and good communication skills
• Cash handling experience
• Strong customer service skills
• Able to take initiative on restocking, remerchandising, and regular cleaning duties.
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check.

What will your work environment be like?

• Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
• Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
• Independent. You’ll spend your days in and around our amazing properties.
• Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, and lifting (up to 50 pounds with assistance) as required.

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

EEO
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!
We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at [e-mail] or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.