Retail Assistant Store Manager - Midnapore, SE Calgary

Canna Cabana; Calgary; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an Assistant Store Manager, where you'll play a crucial role in daily operations and staff management. This position offers a unique opportunity to contribute to a rapidly growing brand in the cannabis industry, ensuring customer satisfaction and operational excellence. You'll be at the forefront of a dynamic retail environment, fostering teamwork and guiding staff to achieve their best. With significant growth potential and unlimited bonus earning opportunities, this role is perfect for those passionate about retail and customer service. Embrace the chance to make a meaningful impact in an industry poised for global recognition.

Benefits

Unlimited bonus earning potential

Growth and learning opportunities

Qualifications

• 3+ years in retail with 2+ years in a supervisory role.
• Must possess QCW and Sell Safe certifications.

Responsibilities

• Assist in daily store operations and staff management.
• Ensure compliance with health and safety regulations.
• Handle customer complaints and oversee inventory management.

Skills

Customer Service Skills

Time Management

Teamwork

Communication Skills

Diplomacy

Troubleshooting Skills

Staff Training and Motivation

Education

QCW Certification

Sell Safe Certification

Retail Experience

Tools

Microsoft Office Suite

Job description

Overview

The Assistant Store Manager will report to the Store Manager and is responsible for providing assistance to the store management team in supervising and facilitating the daily operations of the store according to set goals and business objectives. Daily operations include staff scheduling, supervision and management, customer satisfaction, product quality assurance, store maintenance, and health and safety compliance.

Responsibilities

Job Duties

• Provide assistance to store management in supervising and facilitating the daily operations of the store.
• Oversee the responsibilities of the Store Manager in their absence.
• Assist in the delivery of key personnel management, such as interviews, promotions, performance reviews and disciplinary actions, only when requested.
• Provide direction, guidance and instruction to all store associates as required.
• Ensure store conditions are consistently upheld to established standards.
• Assist in creating weekly staffing schedules; ensuring staffing levels adequately meet business needs, only when requested.
• Liaise constantly with the various departments of the store to ensure information is conveyed properly and expectations are communicated.
• Greet and assist customers in a way that models exemplary conduct to other staff.
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
• Ensure that all health, safety and security regulations are adhered to and required standards are met.
• Oversee and assist in inventory management.
• Other duties as required.

Qualifications

Requirements

• Must have QCW and Sell Safe certification – mandatory.
• Minimum of 3 years of work experience in the retail industry required.
• Minimum 2 years of work experience in a supervisory role in a retail environment required.
• Demonstrated service orientation required.
• Excellent time management and prioritizing skills are required.
• Demonstrated ability to train and motivate staff required.
• Skills to monitor and assess staff performance are required.
• Basic office administration skills required.
• High level of proficiency with Microsoft Office productivity suite.
• Highly effective teamwork skills.
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization.
• Strong customer service and troubleshooting skills.
• A well-defined sense of diplomacy.
• Excellent teamwork and team-building skills.
• Thorough understanding of applicable health and safety legislation.
• A professional, responsive, and positive work attitude is essential.
• Ability to work any shift based on business needs, Monday to Sunday.
• Ability to work nights, holidays and weekends and different locations.

Why You Should Apply:

• The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
• Significant opportunity for growth, experience and learning.
• Unlimited bonus earning potential.

Additional points: The job posting reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job. There may be additional duties, responsibilities, and qualifications for this job.

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.

About Us

High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis retailer globally by store count. High Tide (HITI) is uniquely built around the cannabis consumer, with wholly diversified and fully integrated operations across all components of cannabis.