Retail Assistant Store Manager- Mic Mac Mall

Lovisa; Dartmouth; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading retail company in Dartmouth, Nova Scotia, seeks an Assistant Store Manager to lead a dynamic team in delivering exceptional customer service and achieving business objectives. The ideal candidate has over 2 years of retail management experience and excels in leadership and communication. This role involves team development, operational support, and enhancing customer experience.

Qualifications

• 2+ years retail management experience.
• Strong problem-solving and decision-making abilities.
• Excellent interpersonal and communication skills.

Responsibilities

• Support Store Manager in training and developing store associates.
• Create an engaging shopping environment.
• Maintain accurate financial records and reports.

Skills

Leadership

Customer service

Communication

Problem-solving

Job description

Assistant Store Manager Position Summary : We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.

Key Responsibilities :

Leadership & Team Development

• Support Store Manager in training, coaching, and developing store associates
• Foster effective communication across all team members
• Lead by example in providing outstanding customer service
• Assist in recruiting, hiring, and onboarding new team members
• Drive sales performance through team motivation and leadership
• Execute operational procedures including opening / closing protocols
• Manage inventory control and stockroom organization
• Oversee accurate processing of shipments and merchandise flow
• Monitor and maintain shrink prevention measures
• Ensure store meets visual merchandising standards

Customer Experience

• Create an engaging shopping environment
• Resolve customer concerns professionally and efficiently
• Maintain store appearance and cleanliness
• Lead team in delivering personalized service

Administrative Duties

• Support payroll management and scheduling
• Maintain accurate financial records and reports
• Ensure compliance with company policies and procedures
• Assist with loss prevention initiatives

Required Qualifications :

• 2+ years retail management experience
• Strong problem-solving and decision-making abilities
• Excellent interpersonal and communication skills
• Demonstrated leadership capabilities
• Passion for retail and fashion
• Ability to work in a fast-paced environment
• Flexible availability including evenings, weekends, and holidays
• Physical ability to perform tasks like standing, lifting, and moving merchandise
• Embody company values and culture
• Maintain professional appearance and attitude
• Act as a brand ambassador both in-store and in the community
• Stay current with fashion trends and product knowledge

Brand Representative

KEY MEASURES AND ACCOUNTABILITIES

Key Performance Indicator

• Cash Variance Reporting
• Weekly on Friday's
• Variance investigations
• Any variance above $50.00
• Within 48 hours
• Day 3 of EOM week
• Monthly Turnover reporting
• By 7th of each month
• Balance Sheet reconciliations
• Day 10 of EOM week

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