Retail Assistant Store Manager-Guildford

Lovisa; Surrey; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading fashion retailer is seeking a dynamic Assistant Store Manager in Surrey to lead a team, drive sales performance, and deliver exceptional customer service. The ideal candidate will have retail management experience, strong leadership skills, and a passion for fashion. Responsibilities include training staff, overseeing operations, and creating an engaging shopping environment. Flexible availability is required for this role.

Qualifications

• 2+ years retail management experience.
• Strong problem-solving and decision-making abilities.
• Excellent interpersonal and communication skills.
• Demonstrated leadership capabilities.
• Passion for retail and fashion.

Responsibilities

• Support Store Manager in training and developing associates.
• Drive sales performance through team motivation.
• Create an engaging shopping environment.
• Maintain accurate financial records.

Skills

Leadership

Customer service

Problem-solving

Communication

Retail operations

Job description

Overview

Assistant Store Manager Position Summary: We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.

Responsibilities

Leadership & Team Development

• Support Store Manager in training, coaching, and developing store associates
• Foster effective communication across all team members
• Lead by example in providing outstanding customer service
• Assist in recruiting, hiring, and onboarding new team members

Sales & Operations

• Drive sales performance through team motivation and leadership
• Execute operational procedures including opening / closing protocols
• Manage inventory control and stockroom organization
• Oversee accurate processing of shipments and merchandise flow
• Monitor and maintain shrink prevention measures
• Ensure store meets visual merchandising standards

Customer Experience

• Create an engaging shopping environment
• Resolve customer concerns professionally and efficiently
• Maintain store appearance and cleanliness
• Lead team in delivering personalized service

Administrative Duties

• Support payroll management and scheduling
• Maintain accurate financial records and reports
• Ensure compliance with company policies and procedures
• Assist with loss prevention initiatives

Required Qualifications

• 2+ years retail management experience
• Strong problem-solving and decision-making abilities
• Excellent interpersonal and communication skills
• Demonstrated leadership capabilities
• Passion for retail and fashion
• Ability to work in a fast-paced environment
• Flexible availability including evenings, weekends, and holidays
• Physical ability to perform tasks like standing, lifting, and moving merchandise
• Embody company values and culture
• Maintain professional appearance and attitude
• Act as a brand ambassador both in-store and in the community
• Stay current with fashion trends and product knowledge