Retail Assistant Store Manager

Mister Safety Shoes, Inc.; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading safety footwear retailer in Ottawa seeks a Retail Assistant Store Manager to support the Store Manager in driving sales and enhancing customer experiences. The ideal candidate will have strong leadership and customer service skills, with the ability to motivate the team and manage store operations. Requirements include a high school diploma, relevant experience, and proficiency in MS Office. This position offers a chance to work in a recognized great workplace culture.

Qualifications

• Strong problem-solving and leadership skills in a retail environment.
• Flexibility to work shifts within retail hours.
• Proficient computer skills to efficiently handle tasks.

Responsibilities

• Ensure outstanding customer service through leading by example.
• Support Store Manager in team motivation.
• Manage inventory levels and stock replenishment.

Skills

Problem-solving

Leadership

Customer service

Teamwork

Communication

Education

High school diploma or equivalent

Post-secondary education in hospitality or business

Tools

MS Word

Excel

POS systems

Job description

Overview

Are you looking to join one of Canada's Greatest Places to Work and be a part of making it even better?

"Better Workdays Start Here" is Mister Safety Shoes’ mission for both its customers and its team members. We are a proudly Canadian owned and operated company that specializes in safety footwear and clothing. Founded in 1972, we are continuously growing our presence across Canada through our retail store locations and ‘shoemobiles’. The values of caring, respect, and exceptional service start with our team. It’s a philosophy we live throughout the company, making workdays better for each other and our customers.

What we are looking for :

Currently, we are looking for a Retail Assistant Store Manager to join the management team of our Ottawa - Merivale location.

A Retail Assistant Store Manager at Mister Safety Shoes holds an important role in the seamless operation of our stores. You will be supporting the Retail Store Manager in driving sales and delivering exceptional customer experiences. With the combination of leadership, customer service, and organizational skills, you contribute to the store\'s success by ensuring effective team leadership, sales management, and operational excellence.

Responsibilities

• Ensure outstanding customer service through leading by example and following company service standards.
• Address customer concerns professionally and escalate them to the appropriate supervisor when needed.
• Support the Store Manager in overseeing and motivating the store team.
• Create a positive and motivating work environment, fostering teamwork and a customer-focused culture.
• Support with recruitment, training, and development of team members to enhance their skills and achieve performance goals.
• Provide continuous and constructive feedback to improve team performance.
• Support with management of inventory levels, stock replenishment, and merchandising to optimize product availability and presentation.
• Support with management of store cleanliness, safety, and compliance with health and safety regulations.
• Maintain accurate records, including sales reports, staff schedules, customer reports, and team member records.
• Ensure compliance with company policies, procedures, and standards.

Qualifications

• High school diploma or equivalent is required. Post-secondary education in hospitality, business, or other related education would be considered an asset.
• Proven experience demonstrating strong problem-solving and leadership skills in a retail environment would be an asset.
• Flexibility to work shifts within retail hours of operation.
• Ability to carry objects weighing up to 50 pounds with assistance.
• Capability to climb ladders safely to access elevated areas when required for job tasks.
• Flexibility to stand for extended periods, bend and move comfortably to perform job tasks.
• Proficient computer skills to efficiently handle tasks and navigate digital tools such as computers, POS systems, and scanners.
• Working knowledge of MS Word & Excel
• Excellent communication, interpersonal, and customer service skills, ensuring positive interactions with both staff and customers.
• Ability to build and sustain collaborative relationships while motivating teams to achieve their goals.
• Demonstrated ability to work well under pressure, handle multiple tasks, and perform duties with a sense of urgency.

Company Recognition

Mister Safety Shoes has been named a Great Place to Work for 4 years in a row. We are proud to be a 2024 Best Workplaces in Canada, a 2024 Best Workplaces in Retail & Hospitality and ranked #86 in Best Workplaces in Canada for companies with under 1000 people.

Equal Employment Opportunity

We are an equal opportunity employer and positively encourage applications from suitably qualified and eligible candidates. If required, please include accommodation requirements with your submission.