Retail Assistant Manager

Staples; Winnipeg; On-site; CAD 48,000 - 64,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

PTO and Personal Days

Performance bonuses

Learning & Development programs

And more...

Job summary

Staples in Winnipeg is seeking an Assistant Manager to drive operational and sales excellence, delivering exceptional experiences for customers and associates. You will lead by example, coach teams, and foster empowerment and growth.

Responsibilities include hiring, onboarding, training, developing staff, maintaining health and safety, inventory and merchandising, and delivering results through effective communication and partnerships.

Qualifications

• 2-3 years of retail management experience with accountability for sales and service targets.
• Experience in leading, coaching, and developing talent with a customer-focused approach.
• Excellent communication and interpersonal skills driving team engagement.
• Ability to operate in a fast-paced environment with strong prioritization and multitasking.

Responsibilities

• Customer Experience: lead the team to provide exceptional customer service and build longer-term partnerships.
• Sales Leadership: drive sales-focused partnerships and use metrics to achieve business results.
• Team Development: attract, train, coach, and develop associates with regular feedback.
• Operational Excellence: ensure health & safety, asset protection, and brand standards.
• Communication: maintain daily team communication and ensure consistency of sales tools.

Skills

Retail management

Coaching & development

Communication skills

Prioritization & organization

Job description

Some of what you will do

As an Assistant Manager, you will enable operational and sales excellence, ensuring that both our customers and associates have exceptional experiences. You will break down barriers and actively seek meaningful partnerships, using curiosity and a solutions mindset to build relationships and drive business growth.
Additionally, you will create an environment focused on high performance, results, and a customer-first mentality through leading by example and effective coaching. Your responsibilities will include hiring, onboarding, training, and developing our team with a focus on empowerment and growth.

Specifically, you will

• - Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations. Provide leadership and guidance to ensure our customer experience is seamless and focused on longer term partnerships, especially with our business customers.
• - Sales Leadership: Drive an inspired and recognition approach through your team to enable strong sales-focused partnerships with our customers. Create an environment through your leadership in which all our Sales Associates can be their best for our customers. Utilize sales and metrics reports to create action plans and achieve business results.
• - Team Development: Attract, train, develop, and engage associates. Provide clear and regular coaching and feedback to enable continuous improvement and career centered development is ongoing. Manage performance appraisals and career action plans.
• - Operational Excellence: Ensure compliance with Health & Safety, Asset Protection, Privacy, Policies, and Procedures. Manage inventory, merchandising, and brand standards.
• - Communication: Maintain daily communication with the team. Ensure consistency and execution of all sales and customer engagement tools.

Some of what you need

• - 2-3 years of retail management experience, with direct accountability for achieving sales and service targets.
• - Experience in leading, coaching, developing talent, and managing teams with a customer and sales-focused approach.
• - Excellent communication and interpersonal skills; people are inspired by your communication skills.
• - Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.

Some of what you will get

• - Associate discount
• - Health and Dental benefits
• - RRSP/DPSP
• - PTO and Personal Days
• - Performance bonuses
• - Learning & Development programs
• - And more...