Retail Assistant Brand Manager — Lead Client Experience

SMCP – Sandro, Maje, Claudie Pierlot, Fursac; Montreal; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

50% shopping discount

Seasonal wardrobe offering

Cell phone contribution

Paid time off

Paid parental leave

Employee Assistance Program (EAP)

Job summary

SMCP in Montreal seeks an Assistant Brand Manager to elevate client experience, coach the team, and drive store performance for Sandro and Maje. You will support the Brand Manager, mentor staff, and ensure exceptional service while upholding SMCP’s Parisian-inspired luxury aesthetic.

You will lead by example on clienteling, wardrobing, and product knowledge, helping the team achieve KPIs and maintain visual standards in a fast-paced boutique environment.

Qualifications

• 2+ years of prior supervisory experience in a client-focused retail environment.
• Passionate about fashion, styling, and delivering exceptional service.
• Strong communicator with a natural ability to coach and develop talent.
• Problem-solver with a track record of setting and achieving goals.
• Team-oriented leader who fosters a positive and motivating workplace.
• Resourceful in building client relationships and attracting new talent.
• Flexible availability, including evenings, weekends, and holidays.
• Aligned with SMCP’s core values and dedicated to growing within the brand.

Responsibilities

• Client Experience & Service: Exemplify exceptional client service by acting as the boutique's primary host and ensure a personalized shopping experience.
• Sales & Performance: Drive individual sales performance and mentor the team to achieve KPIs.
• Leadership & Development: Deliver training for new hires and foster a culture of trust and collaboration.
• Visual Merchandising & Brand Standards: Support visual merchandising and maintain brand-compliant displays.

Skills

Client experience

Sales

Leadership

Coaching

Visual merchandising

Communication

Team development

Job description

SMCP in Montreal seeks an Assistant Brand Manager to elevate client experience, coach the team, and drive store performance for Sandro and Maje. You will support the Brand Manager, mentor staff, and ensure exceptional service while upholding SMCP’s Parisian-inspired luxury aesthetic.

You will lead by example on clienteling, wardrobing, and product knowledge, helping the team achieve KPIs and maintain visual standards in a fast-paced boutique environment.