Retail and Merchandising Manager – Aviation & Travel

Natural Factors; Vancouver; On-site; CAD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a dynamic Manager for Ancillary Revenue & Retail. In this pivotal role, you will lead the development and execution of strategic business plans aimed at optimizing and expanding ancillary revenue streams. You will collaborate closely with the senior leadership team and oversee daily operations related to merchandise and food and beverage management. This position offers the opportunity to drive commercial improvements and enhance customer experiences across various platforms. If you thrive in a fast-paced environment and are passionate about retail and customer service, this is the perfect opportunity for you.

Benefits

Full Medical and Dental

Interline Flight Partners

Flexible Work Hours

Qualifications

• 5+ years in retail with physical goods, familiar with merchandising.
• Strong understanding of retail principles and customer service.

Responsibilities

• Lead development of strategic business plans for ancillary revenue.
• Oversee daily operations related to ancillary revenue functions.

Skills

Retail Management

Inventory Management

Communication Skills

Negotiation Skills

Project Management

Business Acumen

Customer Service

Digital Strategy

Education

Bachelor's Degree in Business Administration

Degree in Marketing

Degree in Hospitality

Job description

Reporting to the Head of Digital & Customer Experience (D&CX), the Manager, Ancillary Revenue & Retail is a highly collaborative role that is ultimately responsible for ancillary revenue offerings, including the development and execution of strategic business plans. The broad purview of this role includes in-terminal and digital offerings, as well as food and beverage. This role leads the day-to-day management of ancillary revenue offerings, leads and contributes to cross functional projects as they relate to ancillary revenue, and works with the senior leadership team to develop the ancillary revenue strategy.

WORK HOURS:

Office hours (weekend and evenings as needed)

LOCATION:

Vancouver

TERM:

Full Time Regular

DEPARTMENT:

Commercial

COMPENSATION:

Competitive salary, full medical and dental and other industry benefits including interline flight partners

Responsibilities and Expectations

Ancillary Revenue Development

Strategic Planning: Collaborate with the Senior Leadership Team to develop and implement a comprehensive strategy focused on:

• Optimizing existing ancillary revenue streams.
• Identifying and establishing new revenue opportunities throughout the passenger journey with a digital-first approach.
• Expanding and enhancing merchandise offerings across the network.

Business Plan Execution: Lead the development and execution of strategic business plans and projects that align with the overarching strategy for ancillaries and merchandise

Merchandise, Food and Beverage Management

Operational Oversight: Oversee daily operations related to ancillary revenue functions, including:

• Developing and implementing processes and procedures in collaboration with the Ground Services team.
• Managing procurement, inventory, movement, and storage of all Harbour Air branded apparel and hard goods.
• Establishing, managing, and reporting on budgets, financial performance, and key performance metrics.
• Building and maintaining relationships with vendors, including negotiating contract terms to ensure favourable agreements.
• Strategic management of freight offering in collaboration with Ground Services for day to day operations.

Optimization and Innovation: Drive commercial and operational improvements across merchandise, food, and beverage offerings by:

• Continuously optimizing merchandise assortment and ensuring alignment with brand standards.
• Designing and refining Harbour Air branded goods.
• Collaborating with the Ground Services team to enhance food and beverage offerings across all bases.
• Monitoring industry trends related to ancillary revenue, retail, and customer experience, providing regular insights and reports.

Project Management and Participation

Project Management: Lead and manage applicable cross-functional projects, ensuring alignment with company objectives and timelines.

Department Representation: Serve as the primary representative for the Merchandise & Ancillaries department in crossfunctional projects, ensuring effective communication and collaboration

Team Management & Development

Leadership & Development: Manage and mentor a direct report (1 FTE) and effectively leverage supplementary resources as needed. Foster a high-performance culture through coaching, development, and performance management. Ensure alignment of team activities with overall ancillary revenue strategy and organizational goals.

Other

• Other duties as required

Qualifications/Assets

IDEAL EXPERIENCE

• + 5 years of experience in a retail function with physical goods. Familiar with end-to-end merchandising of physical goods, including ordering, inventory management, reporting, commercial management.

EDUCATION

• Bachelor’s degree in business administration, marketing, hospitality or related field

CRITICAL CAPABILITIES

• Strong understanding of retail principles, inventory management and customer service best practices
• Excellent communication, negotiation, and interpersonal skills with an ability to build and maintain effective relationships with internal and external stakeholders
• Proven business acumen with the ability to analyze and evaluate opportunities for strategic decision making
• Business plan development to align with commercial strategy
• Ability to manage multiple projects simultaneously and prioritize strategically
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing business priorities and customer needs
• Digital-first mentality with the ability to leverage innovative technology to enhance business effectiveness

ABOUT HARBOUR AIR

Harbour Air is North America's largest seaplane airline, a quintessential west coast experience offering up to 300 daily scheduled flights, charters, and scenic tours showcasing British Columbia’s coast and beyond. Our people are the backbone of our organization, and we are committed to creating a culture that inspires one another to achieve extraordinary success. With around 500 employees and a fleet of 45 aircraft, Harbour Air serves 14 coastal communities in BC and Seattle, USA. The airline became the world’s first and only fully carbon neutral airline and is strongly committed to being an industry leader on sustainable initiatives mitigating climate impact. Operating the world's first fully electric aircraft is a testament to the phenomenal teamwork and culture that exist at Harbour Air. For more information, please visit www.harbourair.com

APPLY NOW: Email your resume and cover letter to us quoting 25-30 Manager, Ancillary Revenue and Retail.

DEADLINE: Open until filled

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Harbour Air is an equal opportunity employer, we are committed to Diversity and Inclusion and value a diverse workforce. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and communities we serve.

Harbour Air is committed to developing a barrier-free recruitment process and work environment. Accommodation in relation to the job selection process is available upon request. If you require any accommodation, please email us and we’ll work with you to meet your accessibility needs