Restaurants Director

Description

We are hiring a Restaurants Director.

OUR STORY

At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel.

Together we have two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do.

OUR ROLE

Reporting to the hotel’s Director of Operations, the Restaurants Director is responsible for managing and coordinating all activities of The Wilde on 27 rooftop fine dining restaurant and Prologue Café & Cocktails, together with associates of each space, while ensuring all established service standards and procedures are implemented consistently and at the highest level of service excellence, leading to complete guest and associate satisfaction.

Key accountabilities include:

1. Consistently deliver exceptional service to guests and associates, setting a positive example for everyone to follow.
2. Develop short term and long-term financial and operational plans for the restaurants, which support the overall objectives of Concord Hospitality.
3. Monitor the performance of the restaurants through verification and analysis of customer satisfaction systems and financial reports. Initiate corrective action as required.
4. Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.
5. Develop new programs, which result in an increased level of customer satisfaction and operational excellence.
6. Suggest and implement revenue generating programs that provide maximum price value to guests and customers.
7. Teach, implement, and reward employees in utilizing their empowerment to meet or exceed customer expectations.
8. Ensure associates demonstrate technical skills, conducting training on a regular basis.
9. Monitor presentation of food products and review areas of concern with the hotel’s Executive Chef, and Sous Chefs.
10. Ensure that restaurants are clean and ready for customers at all times.
11. Ensure associates are utilizing up selling techniques while providing customer service.
12. Utilize leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of direct reports.
13. Interview, hire, and train qualified applicants.
14. Ensure a safe and sanitary work environment for all associates and guests.
15. Maintain and enforce all SOP and service standards.
16. Participate in committees, focus group meetings and departmental meetings as requested.
17. Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working.
18. Comply at all times with hotel standards and regulations to encourage safe and efficient practices.
19. Follow all safety and security policies and procedures, report accidents, injuries, and unsafe work conditions.

YOUR STORY

A seasoned professional with a minimum of five (5) years’ Senior Leadership experience in an upscale food & beverage venue(s).

Someone with extensive knowledge of wine, beverages and bartending practices, possessing an incredible ‘attention to detail’.

A post-secondary education in Hospitality or other related discipline.

Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, with a strong commitment to Safety.

Someone who has solid leadership skills, adept at training, coaching and motivating a team of service professionals.

An exceptional problem-solver, knowing how to troubleshoot, resolve situations efficiently, with the ability to shift priorities as needed, including handling customer or associate situations that may occur outside of typical work hours.

Able to work well under pressure and enjoy a fast-paced environment, and physically able to move, lift, carry, push, pull and place objects weighing less than or equal to 40 pounds.

Excellent communicator who values teamwork and collaboration.

Benefits of Working for Concord Hospitality

Concord Managers earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide you and your team ample opportunities to shine within the company as well as within the brand.

Working for Concord Hospitality

Concord Hospitality invests in our associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work-life harmony, diversity, and our commitment to provide the best customer service and quality accommodations possible, in every market we exist.

Our cornerstones: Quality, Integrity, Community, Profitability and FUN!

If you are a proven Senior F&B Leader, looking for a culture-rich and award-winning company, and you are ready to lead an amazing brand in a great and thriving location … we may be the perfect fit!

Apply today!