Restaurant Supervisor - The Wickaninnish Inn

Château des Avenières; Tofino; Hybrid; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Relais & Châteaux property

Forbes/Michelin recognition

Staff meals

Job summary

The Wickaninnish Inn seeks a Restaurant Supervisor to lead our Pointe Restaurant team. You will model service standards, guide daily operations, and support staff training in a renowned Relais & Châteaux property on Vancouver Island.

Strong leadership and guest-centric approach are essential. Ideal candidates have at least 1 year in supervisory roles and 3 years in fine dining, with knowledge of wine and a passion for hospitality.

Qualifications

• Minimum 1 year of supervisory/management experience.
• Minimum 3 years of fine dining experience.
• Exemplary guest service skills and willingness to exceed guest expectations.
• Knowledge of wine, spirits and alcohol; WSET 2 or equivalent is an asset.

Responsibilities

• Ensure efficient and personalized guest service meeting Relais & Chateaux, Michelin, AAA and Forbes standards.
• Lead and motivate the restaurant team with energetic day-to-day direction.
• Assist with training and development of all team members.
• Develop and maintain staff product knowledge and service standards.
• Assist in managing expenditures and revenues to meet financial goals daily.
• Support payroll, menu updates, and other administrative tasks.

Skills

Leadership

Guest Service

Mentoring/Training

Tools

Silverware POS

Word

Excel

Job description

Restaurant Supervisor - The Wickaninnish Inn

• Full-time
• Department: Food & Beverages

We are a family-owned Relais & Châteaux propertylocated on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Innis based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment.

Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest.Wickaninnish Inn Careers

Join our Restaurant Team as a Restaurant Supervisor, where you have the opportunity to learn and growin a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

The successful candidate must be able to lead, and be a role model for all operating standards and systems. Energy, passion, strong communication skills, and the ability to multi-task are necessary for this position. A commitment to continuous improvement is key. This position predominantly works AM shifts.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

As a Restaurant Supervisor you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, Michelin Two Keys, AAA 4 & 5 Diamond, and Forbes Standards.
• Enjoy and thrive in a fast-paced, detail-oriented work environment.
• Provide motivational, innovative and day to day leadership of our Food and Beverage outlets.
• Assist with training and development of all team members.
• Develop and maintain staff product knowledge.
• Assist in managing expenditures and revenues to meet and exceed all financial goals on a daily basis.
• Assist with payroll, menu updates and menu printing and other administrative aspects of the running of a successful restaurant.
• Assist with Silverware POS programming.

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, Michelin Two Keys, AAA 4 & 5 Diamond and Forbes Standards.
• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
• A minimum of 1- year previous experience in Supervisory/Management positions and a minimum of 3 years previous fine dining experience.
• Exacting standards relating to food, quality and presentation.
• A strong knowledge of Wine, Spirits and Alcohol; WSET 2 or equivalent an asset.
• A passion for food and beverage and all things related to the restaurant business.
• Working knowledge of, previous experience with Silverware POS, Word, and Excel would be an asset.
• A true passion for leadership and growth.
• High attention to detail.
• A passion for excellence in guest service.
• A willingness to lead and be constantly challenged to grow with the restaurant team.
• Enthusiasm for continual training of staff.
• An ability to build and foster relationships.
• A calm, polite and composed demeanor.
• A desire to contribute exciting and innovative ideas towards the ongoing improvement of the Pointe Restaurant and the Wickaninnish Inn as a whole.
• Ability to make a commitment of 2 years to the position.
• A valid Serving It Right certification.

Salary/Wage:$49,750.00 per year

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you’ll have access to alongside your experience at the Inn:Employment Benefits